23rd Shared Services and Outsourcing Week 2019 | International Quality & Productivity Center | 11 March 2019 | Disney's Coronado Springs Resort, 1000 Buena Vista Dr, Orlando, FL 32830, USA

Shared Services and Outsourcing Week is one community, coming together to break down silos to create knowledge-sharing that helps shared service, outsourcing and global business professionals take their organizations beyond cost-savings and efficiency. This year, new shared services, developing shared services and established shared service organizations will take on hyper-transformation.

2019 Speakers

Cathy O’Dowd
Author, Just For The Love Of It

Bettina Warburg
Blockchain Researcher, Entrepreneur and Educator

Robert Richman
Culture Architect/Customer Experience Expert, Co-Creator, Zappos Insights

Kamila Grembowicz
SVP, Global Business Services, Adidas Group

Steven Jo
COO, Transformation Office, Silicon Valley Bank

Suzanne Leopoldi-Nichols
President, Global Business Services, UPS

Cathy Bilotta
Director, Strategic Initiatives, GBS, Raytheon

John Standring
SVP/GM Global Servicing Operations, American Express

Alexander von Thielmann
SVP/Shared Services, Sieme

Tony Padilla
Director, Enterprise Services & Integration, The Boeing Company

Benjamin Greenberg
Director, Global Business Services, General Motors

Kelly Litster
SVP, Finance Shared Services, MGM Resorts International

Rodney Bergman
SVP, Global Business Services, Celestica

Ryan Loy
Chief Information Officer, EBSCO

David Naismith
Senior Director, Strategy & Operations - Employee Services, Cisco

Grace Lao
General Manager, Global Finance Operations, Microsoft

Antoine (Tony) Ezell
VP, Enterprise Capabilities and Solutions, Eli Lilly and Company

Yazdi Bagli
SVP, Global Business Services, Walmart

Mihir Shukla
Chief Executive Officer, Automation Anywhere

Nitin Batra
Managing Director, Global COO, Legal, Citi

David Bedard
SVP, Finance Service Organization, New York Life

Kris Ahrend
Head of US Legal Shared Services, Warner Music Group

James Alessandrini
Director, HR Analytics & Shared Services, Loews

Robert Bradford
SVP, GBS, Akzonobel

Juan Araya
Senior Lead, CoE, LatAm, Uber

Douglas Becker
Director, HR Technology, Trinity Health

Satish Bengeri
Senior Director, Global Robotic Process Automation, Cargill

Todd Blevins
VP, Shared Services, UL

Lori Bondar
VP/Chief Accounting Officer, Avery Dennison

Sue Brauer
VP, Strategy & Transformation, Finance Operations, Pearson

Amy Burns
VP, Six Sigma, McKesson

Kris Caskey
VP, Shared Services, PGA Tour

Erin Champlin
VP, Global Services & Enterprise Transformation, Johnson & Johnson

Chuy Michel
Director, Global Business Services, Herbalife

Sue Danino
VP, Finance, Hubbell Incorporated

Ryan Davis
SVP, Procurement Management, Bank of America

Mark Davison
Global Partner, Robotic Process and Cognitive Automation, ISG

Daniel Davidson
VP, Finance Shared Services, Equifax

Kristin Deegan
VP, HR Shared Services and Technology, Cox Automotive Inc.

Sue Dempsey
Senior Director, GBS Service Center Lead, KNA, Kellogg Company

Nadia DeVilla
VP, Head of Digital Transformation & Business Development, Manulife

Tom Dewaele
VP, Global HR Services, Unilever

Mark Etwaru
Digital Transformation Leader, Estee Lauder

David Evangelista
SVP/General Manager, McKesson

Julie Harbert
VP, Shared Services, Entergy

Mary Agoglia Hoeltzel
VP/Global Chief Accounting Officer, Cigna

Chad Keenen
Director of Shared Services, Corning Incorporated

Shelia Knuckles
Senior Manager, Customer Solutions Center, Daltile

Michael Konstas
VP, Finance Shared Services, American Express Global Travel Business

Manny Korakis
SVP, Corporate Controller and CAO, IQVIA Holdings

Qiana Levy
Head of Global Procurement/Strategic Sourcing, Learfield

Wendy Lucio
VP, HR Shared Service, Southwire Company

Jeff Machols
VP, Head of Continuous Improvement, Voya

Chris McCann
Director of Strategy and Enablement, Global Business Services, Bose

Dan Melchior
VP, Global Enablement: Process & Capabilities, McCormick

Marcia Moran
VP, Global Finance Shared Services, Mylan

Charles Morgan
VP, Finance Shared Services, Aetna

Lisa Murphy
VP, Global Shared Services, Whole Foods Market

Thomas Nesteruk
VP, HR Shared Services, AdventHealth

Eddie Northen
SVP, CFO and Treasurer, Rollins, Inc

Claudia Petrocchi
Head of Global HR Customer Support Services and IM CoE, Ericsson

Robert Phillips
AVP, Finance and Continuous Improvement, Canadian Tire Corporation

Shadi Rezvan
Senior Manager, Shared Services & Transformation, Twitter

Xavier Rodriguez
Global Director, Finance Shared Business Services, Technicolor

Tony Saldanha
Former VP IT/GBS, Procter & Gamble

Ken Somers
VP/Head of Strategy and Governance - Enterprise Shared Services at, XL Catlin

John Sparks
Senior Director, Shared Services Operations, World Vision

Victor Susman
Senior Director, GBS Global Delivery, Kimberly Clark

John Transier
SVP, Finance, Harland Clarke

Marianela Urgelles
Shared Service Center Director, Intel Corporation

Kristin White
Senior Director of Financial Controls and Risk Management, Cisco Systems

Ruben Vargas
Sourcing Director, Thomson Reuters

Christian Yllescas
Business Service Head for the Americas, LEDVANCE

Karla Younger
VP, HR Shared Services, Coca-Cola Company

Pamela J. Wolfe
Chief, Enterprise Services Division NASA Shared Services Center, NASA

Pam Velcheck
Sr Manager, HR Global Service Delivery Manager, General Mills

Scott Furlong
Partner, Information Services Group (ISG)

Cindy Hannafey
Managing Director, UHY Advisors

Amy Gallagher
Managing Director, UHY Advisors

Brent LaRoche
Principal, Operational Excellence, LSSMBB MBA, Agilify

Darin Munn
Automation Implementation Lead, Agilify

Kane Peschl
Robotic Solutions Specialist, Redwood Solutions

Sam Barani
Head, Global Shared Services, Salesforce

Brad DeMent
Partner, ScottMadden

Girish Ganesan
Head of Talent, TD Bank America's Most Convenient Bank

Camila Murakawa
Director of Shared Services, Anheuser-Busch

Craig Ackerman
Global Head, RPA, Chazey Partners

Phil Searle
Founder/CEO, Chazey Partners

Michael Shultz
Director of Finance Transformation, BlackLine

Heather King
Divisional Director, SSON

Tracy Colosimo
Director, Optimization Services, Gap Inc.

Jeff Segebarth
VP of Enterprise Sales, WorkFusion

Melissa Friedman
Director HR Portal & Content, MGM Resorts International

James Simonian
VP Customer Success, HyperScience

Rogerio Hiramoto
LATAM HR SSC Head, Samsung

Cindy Pauls
Director of Shared Services, Borden Dairy Company

Mary Agoglia Hoeltzel
VP/Global CAO, Cigna

Dan Barton
Senior Manager, Disney Financial Systems

Krishna Nacha
Head of Global Business Services (BPO - FAO, KPO, Procurement, LPO), Wipro Limited

Tonia Horton
Senior Vice President, HR Operations & Shared Services, MGM Resorts International

Ana Rodgers
Sr. Director Shared Services, Syniverse

Jose Ordinas Lewis
Head, Robotic Automation Center, Swiss Re

Joni Geurts
Accounts Payable Manager, JetBlue Airways

Fraser Kirk
VP, Global HR Shared Services Programme, Brambles

Wayne Lewis
Associate Director, Communications and Community Relations, Bristol-Myers Squibb

Mariesa Coughanour
Senior Director, Intelligent Automation, Cognizant

Douglas Ausnehmer
Director, Supplier Management Office, Abbott

Kirk Laughlin
Managing Director, Customer Experience Report/Nearshore Americas

Gerard Dache
President, Government Blockchain Association

Danny Thompson
SVP, Market and Product Strategy, Apex Analytix

Shivani Bhatia
Senior Director, Business Systems Transformation, McGraw-Hill Education

Sudan Anduze
Senior Director, Operations Technology, Fannie Mae

Allen Bloch
Regional Account Executive, SAP Concur

Damon Isaacs
Head of HR Services, Barrick Gold Corporation

Tom Nesteruk
EVP, Shared Services, CACI International

Michael Frankel
Executive Director/Head of GBS, Amgen

Barbara Hodge
Global Online & Digital Content Editor, SSON

Prashant Kelker
Partner/Lead, NA, ISG

Gary Burke
VP, Finance Transformation and Shared Services, Honeywell

Chris McCann
Director, Strategy and Enablement, Global Business Services, Bose

Syazana Lim
Data Research Analyst, SSON Analytics

Jeremy Lehman
General Manager, Softmotive

Naomi Secor
Global Managing Director, SSON

Kari Lamont
Senior Director, Central Capabilities, McCormick & Company

2019 Sponsors

• ABBYY
• Agilify
• Antworks
• APEX Analytix
• AppZen
• Artsyl Technologies
• Automation Anywhere
• BlackLine
• Blue Prism
• Celonis
• Chazey Partners
• Clearsulting
• Cognizant
• Concur
• Crowe
• DataServ
• Direct Commerce
• Ernst & Young
• Financial Operations Networks
• HCL
• HTC Global Services Inc.
• HyperScience
• iCims
• Infosys BPM
• IPS
• ISG -Information Service Group
• JAMPRO
• JPD Financial
• KPMG
• Neocase Software
• NICE
• Nintex Promapp
• Oversight Systems
• PwC
• Redwood
• ScottMadden
• Sentient Minds
• Serrala
• ServiceNow
• Softomotive
• Tradeshift
• Trintech
• Tungsten Network
• UHY Advisors
• UiPath
• Uruguay XXI
• Wipro
• Workfusion

MEDIA PARTNERS:
• 7wData
• Analytics in HRAssociation of Business Process Management Professionals
• CIO Dive
• Consortium for IT Software
• CRMXChange
• Customer Experience Professionals Association
• Digital HR Transformation
• Distributed
• Emerging Market Investor's Association
• Enterprise Architecture Forum
• Finance Transformation, Organization and Innovation
• Fintech Finance
• Freelance IT Sales Professional , Business Development Manager and Freelance IT Professional
• Future of Sourcing
• I/UX Designers, Front End & Full Stack developers
• IIoT Connection
• International Business Analyst Network – IBAN
• Organizational Skills, Time Management & Project Management (OSTPM)
• Proposal, Capture and Business Development Professionals
• Six Sigma and Business Transformation
• Sourcing and Procurement Group
• The Government Blockchain Association (GBA)