Hotel Novotel Amsterdam City
Hotel Novotel Amsterdam City, Europaboulevard 10, 1083 AD Amsterdam, Netherlands

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Event Date Wed Oct 3 BST - Fri Oct 5 BST (about 3 years ago)
In your timezone (EST): Wed Oct 3 12:00am - Fri Oct 5 12:00am
Location Hotel Novotel Amsterdam City
Europaboulevard 10, 1083 AD Amsterdam, Netherlands
Region EMEA

Strengthen your customers engagement
Today, as products and services become more commoditized and price becomes more irrelevant, delivering great customer experiences at every step in the customer journey has become the differentiating factor between success and failure. Providing smart customer service—and all of the activities that it entails— has emerged as a cogwheel in value-creation for both customers and the companies they support. Customer journey consist of a progression of touch points that together add up to the experience customers get when they interact with companies. Companies that create exceptional customer experiences can set themselves apart from their competitors. Seeing the world as their customers aids leading companies better organize and mobilize their employees around customer needs. Armed with advanced analytics, customer-experience leaders gain rapid insights to build customer loyalty, make employees happier and companies to achieve sustainable revenue gains.


2018 Speakers:

Codin Caragea
Senior Vice President, Riyad Bank

Corie Scarpaci
Director, Consumer Research & Insights, Hyatt International

Mette Tang
Customer Experience Director, SAP

Olga Quiros
Director Customer peration, Expedia

Jocelyn Mcconnachie
Director Customer Experience, National Grid

Gautam Kr. Borah
Vice President Customer Service operations, Vodafone

Viral Metha
Director-Global Customer Care, Western Digital