2nd Annual Future Branches Summit 2018 | International Quality & Productivity Center | 25 July 2018 | Rydges Central, 28 Albion St, Surry Hills NSW 2010, Australia

Technology-driven disruption in the banking sector has driven customer activity and traffic away from the traditional physical channel to a more convenient & agile digital channel that services their needs and requirements on-the-go. As a result, banks have been forced to reduce their physical footprint due to high costs of maintenance and falling ROI that has resulted from fall in customer activity and a change in their expectations and requirements in terms of banking services. But with a survey conducted into the Australian market showing branch and contact centre service to among the top-3 drivers for customer satisfaction, banks must refresh their branch network strategy and services to maintain service relevance for their customers.

With that in mind, the Future Branches Summit has been developed to address branch network transformation by:
• Optimizing the branch network through smart analytics on changing customer needs, demographics and market prices & trends
• Evolving branch services and design through a human-centric approach that engages customers and addresses complex financial needs
• Leveraging technology and digital capabilities to enhance service experience and convenience

Why Attend?

Australia’s first and only conference dedicated to discussions around branch network transformation and service evolution for today’s digital customer

Learn from 12 thought leaders and experts from leading banking, retail and design environments about innovation around branch services, design and technology

Hear from 1 International Keynote from USA representing BBVA Compass’s initiatives around developing a customer-centric branch network strategy

Build your professional network of decision makers and senior executives in the industry, through interactive sessions, panel discussions, champagne roundtables, and more.

Who Will Attend?
• Head of Network Transformation
• Head of Retail Distribution
• Head of Customer Experience
• Head of Retail Design
• Head of Network Innovation

From the following industries:
• Commercial Banks
• Credit Unions
• Mutual Banks
• Retail
• Utilities
• Public Sector

2018 Speakers

Ronald Pieters
Director of Retail and Advice, SNS Bank

Ibrahim Gailani
Head of Branch Transformation, Oman Arab Bank

Ajay Kumar
Regional Managing Director, Asia Pacific / Financial Instant Issuance & Branch Transformation, Entrust Datacard

Chris Fleming
Head Of Transformation and Optimization, Suncorp

Ari Athanasapoulos
Head of Property, ANZ Banking Group

Jordan Ross
Head of Branches, Credit Union Australia

Rachel Winder
Head of Property Services, Westpac New Zealand

Martin Adlington
General Manager, Corporate Health, NIB Health Funds

Stephen Issa
Director, Service Centres, Service NSW (Cross Industry Case Study)

Gareth Jude
Retail Executive, Telstra

Neelam Tandon
Head of Retail, Regional NSW and ACT, St George Bank

Senior Representative
Glory Global Solutions

Rosemary Boissezon
Chief Sales Officer, BankVic

Richard Irving
Head of Distribution, Bank Australia

Senior Representative
Entrust Datacard

Emma Brokate
Group Executive, Credit and Operations, Greater Bank

Richard Andres
Head of Distribution and Self Service | Personal and Business Banking, Bankwest

Naushad Ahmed
Head of Queensland and Western Australia Retail Banking, St George Bank

2018 Partners

EVENT PARTNERS:
• Entrust Datacard
• Glory
• DAT Media
• Google Chrome Enterprise

MEDIA PARTNER:
• Management IQ