The Langham Shanghai Xintiandi, China
The Langham Shanghai Xintiandi, China, 99 Madang Rd, Huangpu Qu, Shanghai Shi, China, 200021

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Event Date Tue Nov 20 CST - Wed Nov 21 CST (about 3 years ago)
In your timezone (EST): Mon Nov 19 7:00pm - Wed Nov 21 4:00am
Location The Langham Shanghai Xintiandi, China
99 Madang Rd, Huangpu Qu, Shanghai Shi, China, 200021
Region APAC

Customer Experience as Your Winning Strategy and Competitive Differentiator in China

How Can You Structure an Effective Customer Experience Management Strategy in China?
Returning for a 3rd year, the annual Customer Experience (CX) Management China Summit is the only event in China focusing on how organisations can design, implement and deliver best-in-class CX strategies to engage next-generation consumers and unlock business value.


2018 Speakers

Eugenia Garcia Pastor
Customer Experience Director & Operations Asia Pacific, Meliá Hotel International

Zaheer Nooruddin
Regional Head of Digital Transformation, Experience & Marketing Innovation, Shiseido Group, China Region

Fiona Gu
CRM Director, Pierre Fabre Dermo- Cosmetique China

Gerrit Silla
Head of CRM, SAIC Volkswagen

Andrea Mantovani
Head of Ecommerce APAC, Moleskine

Weilun Feng
Head, Customer Experience Strategy, Didichuxing

Shawn Wang
Founder & Head of Data Labs, China Eastern Airlines

Adeline Yong
Deputy General Manager, Head of Loyalty Customer Experience, Dalian Wanda Group

Kaiya Liu
Chief Consumer Journey Officer, BSH Home Appliances Group

Clement Yip
Partner, PwC Experience Centre – China & Hong Kong, PwC China

Leo Mao
Senior Solution Consultant – Adobe Experience Cloud, Adobe

Francis Chay
Director, Omni-Channel Customer Experience – Asia Pacific, Pfizer

Alicia E
China Consumer Insight & Business Analytics Lead, HP

Raphael Hu
Senior Director of Big Data Analytics | General Manager of Customer Experience Department

Andrew Wei
General Manager – Tele Customer Service Centre, Sinosafe General Insurance Co. Ltd

Douglas Lim
Head of Global Customer Service, TPV

Brett Qiao
Director, Customer Support Centre – Industry BU China, Schneider Electric

Kev Chen
Senir Director Digital Technology & Delivery, Hilton Hotel Management

Mark Tomasz
Chief Operating Officer - China, HSBC Bank China

Maggie Yung
Director, Head of Customer Franchise, Citibank China

Helena Ran
Greater China Consumer Services Director, Nike

Stephen Joseph
General Manager Greater China, Accor Plus

Colin Dai
Director of Marketing and Business Development, Ctrip

Chong Zhou
Head of Operations,

Alfonso Navarro Sanz
Head of Marketing, AXA Global Direct

Sponsors & Partners

2018 Sponsors & Partners

• Adobe
• Collinson
• Pwc

• Successfully Marketing
• Social Media Portal
• Elemental
• CX Network
• Enjoy the website
• Travel Weekly China
• MediaBuzz