3rd Annual Customer Experience for Financial Services Conference 2018 - Europe | FinTech Network | 30 October 2018 | City Point, 1 Ropemaker St, London EC2Y 9HU, UK
Venue
City Point
City Point, 1 Ropemaker St, London EC2Y 9HU, UK
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| Event Date |
Tue Oct 30 GMT - Wed Oct 31 GMT (about 6 years ago)
In your timezone (EST): Tue Oct 30 12:00am - Wed Oct 31 12:00am |
| Location |
City Point
1 Ropemaker St, London EC2Y 9HU, UK |
| Region | EMEA |
Details
CONFERENCE CONTENT
THE ROAD TO CX CENTRICITY:
Hear how customer-centric strategies improve operating performances and allow businesses to envisage the future role of customers.
REGULATION & THE API ECONOMY: Discuss the opportunity new regulations provide for agile partnerships within your business .
CULTURE & INNOVATION: Debate ways to innovate for the digital customer with an aim to understand the needs of the customer that will shape the future of financial services.
PRODUCT DEVELOPMENT: Learn how lean, agile, and design led-methodologies can help product teams co-create prototypes that meet the end-users demands.
DATA ANALYTICS: Understand how the adoption of data-led initiatives, insight tools and CRM systems will develop a concordant understanding of the customer.
PERSONALISATION: Examine the use-case for AI and new technologies and the progressive impact they could have on customer-centric initiatives.
Speakers
2018 Speakers
Martijn Moerbeek
Group Digital Strategy & Innovation Director, Legal and General
Gayathri Sudhakaren
Head of Self-Serve & Propositions, Lv=
Francis Mac Aonghus
Strategic Industry Lead, CX Strategy, Oracle
George Miltiadous
Head of Open Banking Delivery UK, HSBC
Roderick Simons
Chief Technology Officer, Yolt
Kate O'Byrne
Head of Customer Distribution, Channels Bank of Ireland
Fergus Murphy
Group Customer Value Director , CYBG
Nick Harrison
Commercial Director, First Direct
Sharifah Amirah
Chief Client Officer, Intent HQ
Paola Miani
Head of Design Strategy , Lloyds Banking Group
Rich Thompson
Head of Digital Innovation, Barclays 360
Aline Baeck
Head of Design, Capital One
Bil Ahmed
Head of Product Innovation, Investec
Michael Anyfantakis
Head of Customer, Journey Design, Lloyds Banking Group
Molly Pearse
Head of Financial Services Marketing, Facebook
Daniel Kornitzer
Chief Business, Development Officer, Paysafe
Hannah Isaacs
Management Consultant, Pen CX
Matt Ford
Product and Marketing Director, Tandem
David Mitchell
Commercial Director, Futurice
John Oswald
Advisory Principal, Futurice
Junior Hewitt
Director of Customer Success, Chattermill
Sarah Maguire,
Head of Products and, CX Analytics, RBS
Pedro Martin-Steenstrup
Data Analyst, TransferWise
Ishaan Malhi,
Founder & CEO, Trussle
Anna Metsäranta
Head of Automated, Remote Customer Experience , Nordea
Gianluca Corradi
Head of Financial Services UK, Simon-Kucher & Partners
Angus McLean
Head of FInTech, Simmons and Simmons
Sponsors & Partners
2018 Sponsors & Partners
SPONSORS:
• O2
• furturice
• vee|24
• SIMON+KUCHER & PARTNERS
• Simmons & Simmons
PARTNERS:
• PEN partnership
• laughlin consultancy