3rd Edition: Design Thinking for Banks & Financial Services | Marcus Evans | 27 September 2017 | New York, NY, United States

Innovation is now considered both a topic priority and necessity for financial institutions of all sorts and sizes. Organizational complexities, regulatory scrutiny, and the nature of financial products have stifled innovation in the financial sector. However, organizations have begun to embrace a customer-centered approach to product design, development and rollout. Many industries are integrating multiple disciplines within one projects lifecycle to stay competitive. It is vital for companies to truly understand their users, articulate the change and grow as the user does.
The 3rd Edition: Design Thinking for Banks & Financial Services Conference will address key topics such as: creating a security ecosystem, building an innovation engine, the interaction of user research and design strategy, balancing technology and human-centric initiatives, regulatory and privacy constraints on user research, integration of methodologies such as lean start-up and agile, multiple channel opportunities in a physical space, key insights from start-ups, delivering disruptive products, utilizing co creation, organizational change, establishing a culture of innovation and design, various types of innovation in human-centered design, advances in artificial intelligence, plus much more!

Key Topics
Establish a sound human-centric culture and benchmark on successful innovation projects with Northern Trust
Deliver disruptive products, services and capabilities in a highly complex, regulated, and risk adverse sector with PayPal
Integrate and streamline models and methodologies such as lean start-up, agile, and design thinking across the enterprise with U.S. Bank
Instill performance expectations and build appropriate skill set to achieve a concrete customer experience mindset with MasterCard
Recognize the needs and desires of the customer base by gathering and analyzing deep insights to drive development with AIG

Stephanie Hammes-Betti
Senior Vice President, Innovation Design
U.S. Bank

Andy Knight
Head of Digital Design
TIAA

Joy Slabaugh-Hamilton
Head of Advisor Services
Vanguard

Duke Butler
Head, Digital Bank Strategy
RBC

Jon Day
Senior Director, Digital Experience
CIBC

Melanie Arens
Head of Physical Channels Design
Wells Fargo

Kelly Harper
Director, Customer & Employee Brand
BMO Financial Group

Vijay G. Chander
Director, Compliance, Security & Identity Service Management & Delivery
TD Bank

Silver Sponsors:
SapientRazorfish
HCL