4th Global Back Office & Operational Efficiency Summit 2019 | Corporate Parity | 7 November 2019 | Novotel Barcelona City Hotel, Diagonal Avenue 201, 08018 Barcelona Spain
Venue
Novotel Barcelona City Hotel
Novotel Barcelona City Hotel, Diagonal Avenue 201, 08018 Barcelona Spain
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| Event Date |
Thu Nov 7 CET - Fri Nov 8 CET (about 5 years ago)
In your timezone (EST): Thu Nov 7 2:00am - Fri Nov 8 11:00am |
| Location |
Novotel Barcelona City Hotel
Diagonal Avenue 201, 08018 Barcelona Spain |
| Region | EMEA |
Details
In today’s business environment, how well you meet customer expectations depend on processes beyond the customer contact center. The back office isn’t designed for streamlined operations. Technologies are available today that help you optimize the flow of customer-centric work throughout your business. The workload path and tasks vary widely between industries and companies – no two are alike. But for all their differences, most businesses share the same sets of challenges when it comes to the back office work in support of customer needs.
Corporate Parity’s 4th Annual Global Back Office & Operational Efficiency Summit will unfold the solutions to the challenges inherent to back office environments that must be overcome in order to achieve true operational efficiency. The 2-day event will be an amalgamation of interesting case studies, networking panel discussions and breakout sessions, with a strong focus on; IoT, Agile innovations, Robotics, AI, Blockchain & other technologies, Digital Transformation, Operational Excellence, Identify what “Good” looks like etc!
Who Should Attend?
VP’s, Presidents, CEO’s, Chief’s, Heads, Directors, Managers and Executives of
• Back Office E-commerce
• Operations
• Outsourcing
• Information
• Technology
• Shared Services
• IT Management
• Process Improvement
• Operational Excellence
• Workforce Optimization
• Process Management
• BPM (Business Process Management)
• Control and Support Operations
• Development
• Administration
• Strategic Planning
• Human Resources
• Business Performance and Incentives
• Business Performance, Effectiveness and Reporting
• Payment systems
• Clearing & Settlement
• Innovation
• R&B
Speakers
2019 Speakers
Ajwad Hashim
Vice President Innovation & Emerging Technologies, Barclays
Ruchir Zerma
Head of Global Services, Zurich
Tanja Blatnik
Chief Operations Officer, Adriatic Slovenica (General Group)
Joakim Crone Valentier
Head of Back Office, Nordea Asset Management
Sebastien Vandervannet
Chief Operating Officer, Malakoff Mederic Humanis
Dr. Markus Hummel
Head of Risk Analytics, Munich Re
Sponsors & Partners
2019 Partner & Sponsor
SPONSORS:
• Serimag
PARTNER:
Sales Manago Marketing Automation