Venue
Roda Al Murooj Downtown Dubai
Roda Al Murooj Downtown Dubai, Al Saada Street, Opp.Dubai Mall، Downtown Dubai - United Arab Emirates

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Event Date Tue Nov 20 +04 - Wed Nov 21 +04 (about 3 years ago)
In your timezone (EST): Mon Nov 19 11:00pm - Wed Nov 21 8:00am
Location Roda Al Murooj Downtown Dubai
Al Saada Street, Opp.Dubai Mall، Downtown Dubai - United Arab Emirates
Region EMEA
Details

Having satisfied customers and retain them is nowadays one of the biggest challenges faced by any industry. 5th Annual CEM & Customer Loyalty MENA Summit has been designed to provide you with an opportunity to discuss the latest trends and issues in CX such as delivering a consistent experience across multiple channels, meeting the customer needs, creating a customer-centric culture, measuring the CX, and many more.

Join us and gain new insights into case studies presented by the leading companies in MENA region that will present their best loyalty programs, digital journey and AI in CEM, social media related topics, customer centric approaches, and the latest innovations in contact centres. On the top of that, limited seats will ensure networking opportunities and valuable discussions.

Speakers

Speakers

Samer Eskandarani
GM, Customer Service Design and Delivery, STC

Thomas Reby
Senior Strategy Manager, Google

Marie-Helene Straus
Chief Officer Consumer and Innovation Strategies , Chalhoub Group

Hakat Sogun
Head of CRM Solutions, Turkish Airlines

May Alyousif
Vice President, Head of Customer Experience Design Section, Riyad Bank

Mohamed Hussein
Director, Digital Marketing, Luxury Brands – Middle East, AccorHotels

Sponsors & Partners

2018 Sponsor

• Dsquares