8 Keys to Teller Excellence 2024 | OnCourse Learning | 2 January 2024 | Webinar
Venue
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| Event Date |
Wed Jan 3 UTC (11 months ago)
In your timezone (EST): Tue Jan 2 7:00pm - Tue Jan 2 7:00pm |
| Location | Webinar |
| Region | All |
Details
The goal of every financial institution is to develop tellers who acquire the necessary skills to proficiently deal with customers, utilize loss prevention techniques, and put a harmonious touch into every transaction. As the first person seen by most customers, the teller fills a critical role in brand and reputation reinforcement. Plus, knowing what to say to unhappy depositors is as important to the job of a teller as is accuracy in handling large sums of cash. Being able to use finesse when handling sticky situations, as well as being capable of following procedures when processing transactions, are examples of the high expectations that come with this job.
What You'll Learn:
• Professional Maturity
• Manage Your Image
• Follow Procedure
• Scrutinize Transactions
• Minimize Cons and Scams
• Provide Extraordinary Service
• Ace Cross-Selling
• Master the Balancing Act
Speakers
2024 Speakers
Janice Branch
Senior training consultant, InterAction Training