8th Customer Experience Management in Banking Summit 2021 | Equip Global Pte Ltd | 27 April 2021 | Live Online

The continously evoloving banking landscape, cutting edge competiong, rising consumer expectations coupled with digital transformation has led to banks pouring tremendous resources into transforming its customer experience. This is fully understandable.

Developing seamless customer experiences builds customer loyalty, promotes greater customer spend, makes employees happier and over time will drive revenues and profitability for the bank. Marketplace differentiation is no longer determined merely by location, price or product. This is especially true for banks, as banks often offer similar products with many consumers perceiving little difference between them. The real differentiation comes with the quality of a bank's customer experience offering - reaching a diverse clientele that includes people who prefer face-to-face with bank staff, to those who are reluctant to adopt branch banking and are more inclined towards a digital experience.

10 Key Reasons to Invest and Attend!

1. Create effective roadmaps to developing a customer-centric strategy
2. Find out how you can effectively use Omnichannel strategies to understand your customers, analyse spending data and in turn connect with your customers
3. Develop personalized experiences that put your customers' interests at the core of your products and services
4. Ensuring you deliver great digital experiences that WOW your customers
5. Customer Journey Mapping - What motivated that persona to perform that action for instance? What would motivate them to move to the next stage of the journey? What obstacles might they face?
6. Find out how you act on the massive amount of customer data you have to develop profitable value propositions
7. Analyse how your bank can overcome technology integration challenges that's inhibiting great customer experience
8. Beat Your Competition! Develop unique and effective strategies that will generate ROI on your CX programs
9. Case studies - Hear from globally what banks are adopting and implementing to raise their levels of customer experience
10. The Platform YOU need to be at - this is where you the opportunity to really ASK QUESTIONS, and EXCHANGE INSIGHTS with global banking CX experts. Your fastest way to gain access to information!

Who Should Attend?

From across banks, Heads/Chiefs/Directors/Managers/Senior Executives of the following departments:
• Customer Experience
• Customer Engagement
• Customer Journey
• Channel Management
• Customer Insights/Analytics
• Marketing
• CRM
• Customer Service
• Sales & Distribution
• Digital Transformation
• Product Development

2021 Speakers

Henry R Aguda
Senior Executive Vice President, Chief Technology & Operations Officer and Chief Transformation Officer, UnionBank of the Philippines

Kamlesh Vora
Senior Executive Vice President & Head of Customer Experience, Kotak Mahindra Bank

Laura Tengerdi
Head of Marketing and Customer Experience, Budapest Bank HU

Michael Hinshaw
Founder & CEO, McorpCX

Cyprian Wong
Former Head of Design, UBS

Ian Golding
Global Customer Experience Specialist, Customer Experience Consultancy Ltd

Khalid Raheel
Chief Marketing Officer, PT Bank Amar Indonesia Tbk

Jacqueline Mundkur
CEO, The Nxt Levels

Vijayakumar Subramaniam
Head of Process Re-engineering, MARUHAN Japan Bank Lao Co., Ltd

Sandeep Khera
Former General Manager, Global Service Delivery, Commonwealth Bank

2021 Partners

• Fintech Finance
• Banking Finance