8th NXT CX SUMMIT Indonesia 2023 | Scribe Minds & Media | 21 February 2023 | Hotel Indonesia Kempinski Jakarta, Jl. M.H. Thamrin No.1, RT.1/RW.5, Menteng, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10310, Indonesia

Venue
Hotel Indonesia Kempinski Jakarta
Hotel Indonesia Kempinski Jakarta, Jl. M.H. Thamrin No.1, RT.1/RW.5, Menteng, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10310, Indonesia

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Event Date Wed Feb 22 WIB (almost 2 years ago)
In your timezone (EST): Tue Feb 21 12:00pm - Tue Feb 21 12:00pm
Location Hotel Indonesia Kempinski Jakarta
Jl. M.H. Thamrin No.1, RT.1/RW.5, Menteng, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10310, Indonesia
Region APAC
Details

A seamless and immersive customer experience is no longer a differentiator but an expectation. While many businesses recognize this, they often lack a comprehensive and future ready CX strategy. Without such a critical strategy established and in place, the necessary ROI cannot be achieved.

Speakers

2023 Speakers

STEERING COMMITTEE:

Cut Noosy
Director of Customer Experience, Grab Indonesia

Eva Noor
President & Managing Director, Xynexis

Sri Safitri
DEVP Customer Experience & Digitalisation, Telkom Indonesia

Rudy A. Dalimunthe
Senior Vice President, Digital Business (B2C & B2B) - New Retail Customer Excellence, Tokopedia

SPEAKERS:

Rusdy Sumantri
Director, NielsenIQ Indonesia

Roman Nedielka
Director Innovation and Customer Experience, PwC

Devy Pranowo
AVP, Customer Experience, Tokopedia

Didik Agus Suwanto
AVP, Customer Engagement, Tokopedia

Robby A. Cahyadi
VP Customer Care Management, PT Telkomsel

Arie Maulana
Customer Experience - Senior Service Success Manager, Grab Indonesia

Novi Marlika
VP Customer Experience, OVO

Ridwan Nugraha
Customer Experience Center Head, BTPN

Nita Octaviani A
Head of Customer Experience, DBS Bank

Reni Septiana
SVP Center of Digital, Halo BCA, Bank BCA

Libertha Hutapea
Associate Vice President of People Partner & Talent Development, Tokopedia

Rika Gelar Rahayu
Associate Director, Willis Towers Watson (WTW)

Anggita K.
Senior Vice President of People Operations, Shipper

Melanie Ayu
Organizational Development & Culture Transformation, ICF Coach

Sachin Bhatia
Chief Growth Officer, Exotel

Sponsors & Partners

2023 Sponsors and Partners

PLATINUM SPONSOR:
• Exotel

LANYARD SPONSOR:
• Teleperformance

EXHIBITOR:
• Infobip

NETWORKING PARTNER:
• Concentrix

MEDIA PARTNERS:
• AsiaOne
• The Business Fame
• IT Edge News Africa
• BIS Infotech
• CoinPedia Fintech News
• Bitcoin World
• Disruptive Asia
• Eastern Herald
• RegtechTimes
• Startup News FYI
• The Cryptonomist
• Industry Outlook
• CEO Insights
• Coinspeaker
• Industry Events
• IT Edge News
• Media 7
• Silicon India
• Telecom Watch
• World Business Outlook