9th Annual Customer Experience Management in Banking Summit 2020 | Allan Lloyds | 1 September 2020 | TBA, Vienna
Venue
TBA
TBA, Vienna
What is Qwoted?
Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.
| Event Date |
Tue Sep 1 CEST - Thu Sep 3 CEST (over 4 years ago)
In your timezone (EST): Tue Sep 1 11:00am - Thu Sep 3 11:00am |
| Location |
TBA
Vienna |
| Region | EMEA |
Details
Our world is changing every day and customers play the main role in every industry. Especially in banking, where customer expectations form the future trends.
9th Annual Customer Experience Management in Banking Summit has been well organised to cover all the current hot topics and challenges regarding customer experience, customer data & insight, customer loyalty or customer-centric culture. At our business event, you will get a unique opportunity to listen to the case studies from C-level experts representing leading banks in Europe. Meet and network with your industry peers at our customer experience conference! When attending our banking event, you will gain excellent prestige on international level, experience valuable discussions, have an access to the latest developments on the market and establish important business contacts!
Key topics:
• Customer Journey and Personalised Experience
• Digital Innovations and Technologies in CEM
• Where Will Omnichannel Trends Lead?
• Social Media Strategies
• Investing in Customer Experience
• Customer Data & Insight
• Customer Loyalty
• Creating Customer-Centric Culture
• Different Generations – Different Expectations
Who Should Attend
Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of departments from banking industry involved in:
• Customer Experience
• Customer Journey
• Customer Engagement
• Customer Insight
• Customer Analytics
• Customer Solutions
• Channel Management
• Marketing
• Digital Transformation
• Consumer Management
• Branch Optimisation and Expansion
• Contact Centres
Speakers
2020 Speakers
Helena Forest
Head of Branch Optimisation and Expansion, Deutsche Bank
Andreas Epple
Head of Institutional CX & Service Management, Raiffeisen Bank International
Philippe De Brossard
Global Head of Customers Experience, Societe Generale
Stefan Andersson
Nordic Head of Strategy & Propositions, Business Banking, Nordea
Marcello Calabrò
Global Head of Marketing, UniCredit Bank
Nadezhda Oberemok
Managing Director, Corporate Investment Banking, Sberbank