NH Collection Barcelona Tower
NH Collection Barcelona Tower, Gran Via, 144, 08907, Barcelona, Spain

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Event Date Tue Oct 2 BST - Thu Oct 4 BST (about 3 years ago)
In your timezone (EST): Tue Oct 2 12:00am - Thu Oct 4 12:00am
Location NH Collection Barcelona Tower
Gran Via, 144, 08907, Barcelona, Spain
Region EMEA

9th Annual Customer Experience Management Summit aims to bring you the excellent opportunity not only to gain fresh insights into areas such as customer experience management, but also to meet representatives of world-wide known companies. The summit will gather companies from different industries of banking, telecom, retail, pharma, aviation, and hospitality to answer all the questions about how to design the right customer experience.

Come and learn how to find the right balance between the digital and "human" touch in customer experience, how to map customer journeys in today’s digital era, ensuring customer satisfaction and putting customer happiness at the heart of your business. You will also be able to hear about current challenges of GDPR that organisations are facing, their compliances and what are the right ways to gather data. The conference will also touch upon the loyalty and rewards programs to keep your customers happy, satisfied and, more importantly, willing to come back for more. Therefore, do not miss this unique opportunity to discuss these hot topics about customer experience from senior experts of major companies.


2018 Speakers

Dr. Nicola Millard
Head of Customer Insight & Futures, BT

Erwan Gaultier
EMEA SVP Digital Channels and Customer Experience, Orange

Franz Kramer
CX Lead Western Europe, Microsoft

Martin Odebrecht
Head of Customer Inlife - Customer Service, Telefónica

Sevda Diker Ceylan
Innovation Committee Vice President, Deniz Bank

Malla Poikela
Head of Marketing, Digital Intelligence, Nokia Software, Nokia