9th Annual Malaysia OpenGov Leadership Forum 2024 | OpenGov Asia | 1 July 2024 | Sofitel Kuala Lumpur Damansara, 6, Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

In recent years, IT leaders and heads of departments have been navigating through formidable challenges such as digital transformation, adapting to flexible workstyles, and the heightened expectations surrounding customer service. To effectively confront these hurdles, businesses must explore innovative strategies to bolster collaboration across systems, trim down time spent on repetitive tasks, and streamline workflows to minimise disruptions.

Strategic Technology Investment

Investing in the right technology not only safeguards current business operations but also paves the way for sustained efficient growth. By evaluating and optimising workflows and processes, institutions can forge stronger connections with team members and customers, thereby enhancing productivity and delivering superior outcomes.

Maximising Impact Strategies

The contemporary workplace calls for enhanced collaboration, efficiency, and adaptability. Consider implementing the following strategies to maximise impact:
• Augment productivity through streamlined interactions
• Empower teams with AI-driven solutions to enhance effectiveness and skill sets
• Simplify information sharing and access to uphold project momentum and foster innovation
• Streamline communication platforms to minimise application switching and foster consistency

Equip customer-facing teams with the necessary tools to swiftly identify growth opportunities and address customer needs. Leverage AI, automation, and analytics to efficiently resolve challenges and personalise interactions, thereby ensuring heightened customer satisfaction and loyalty.

Agile Adaptation

Invest in scalable technology solutions that support dynamic business growth and innovation. Embracing adaptable technologies enables swift responses to market changes and emerging opportunities, thereby maintaining a competitive edge in the industry.

Additionally, IT leaders are tasked with seamlessly incorporating AI into existing workflows, effectively onboarding users, and articulating the value of AI to foster widespread employee adoption.

The evolving perception of AI as an essential technology for employees underscores the critical role of IT leaders and heads of departments in spearheading digital transformation. This responsibility entails selecting the right technology solutions to facilitate effective collaboration and communication.

Amidst the plethora of AI solutions available, it’s essential to find a trusted solution swiftly, as delays may lead to the usage of unvetted apps by employees, posing risks to data security and hindering productivity gains offered by AI.

OpenGov Asia is pleased to extend an invitation to an exclusive forum dedicated to empowering the workforce – including IT leaders and heads of departments – to drive future work innovations seamlessly.

The session will explore:
• Efficiency through simplicity, consolidating communication tools into one comprehensive solution.
• Ensuring seamless communication for both in-office and remote teams, perfectly aligned with the demands of hybrid work environments.
• Facilitating Ideal workflows through integrated features that streamline communication and collaboration tasks.
• Converting insights powered by AI, to enable businesses to identify opportunities, enhance performance, and forecast accurately through conversation analytics.
• Leveraging AI capabilities designed to boost productivity and collaboration throughout the workday.

Who Should Attend:
• Chief Information Officers
• Chief Technology Officers
• Chief Digital Officer
• Chief Transformation Officers
• Chiefs Enterprise Architecture
• Chief of Digital and Information Technologies
• Chiefs Digital Transformation
• Directors of Infrastructure/ Information Technology
• Directors of End User Computing
• Heads of Applications, Cloud Operations, Platforms
• Directors of Operations/ Facilities/ Workplace transformation
• Directors of Unified Communications

2024 Speakers

Vincent Leo
Head, Digital Initiative Studio (IT), Plus Malaysia Berhad

Zafar Shaikh
UCaaS Advisor, Asia, Zoom

Mohit Sagar
CEO & Editor-in-Chief, OpenGov Asia