9th Annual Public Sector Digital & CX Roadshow 2024 - New South Wales | Public Sector Network | 13 March 2024 | Deloitte Australia, Quay Quarter Tower, 50 Bridge St, Sydney NSW 2000, Australia
Venue
Deloitte Australia
Deloitte Australia, Quay Quarter Tower, 50 Bridge St, Sydney NSW 2000, Australia
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| Event Date |
Thu Mar 14 AEDT (9 months ago)
In your timezone (EST): Wed Mar 13 9:00am - Wed Mar 13 9:00am |
| Location |
Deloitte Australia
Quay Quarter Tower, 50 Bridge St, Sydney NSW 2000, Australia |
| Region | APAC |
Details
In the upcoming series, we’re unveiling strategies to navigate the ever-changing landscape of citizen expectations, ensuring that digital experiences align seamlessly to deliver a next-gen, inclusive service.
For an even more immersive experience, we have also extended full-day roadshows in New South Wales, Victoria and Wellington. It’s not just an event; it’s a roadmap to a future of groundbreaking public sector advancements!
Key People You’ll Meet
Chiefs, Executive Directors, Directors, Managers of:
• Digital
• Transformation, Improvement & Innovation
• Citizen Experience & Engagement
• Customer Contact & Contact Centres
• Service Design
• Information & Insights
• Digital Delivery
• Technology
Benefits of Attending:
• Embrace new digital tools and strategies for a better user experience and to build citizen confidence
• Accelerate CX capabilities with data, insights and cutting-edge design methodologies
• Participate in open dialogues with top state Digital and CX executives regarding the next phase
• Join our specialised CX workshops and delve into themes aligned with current focus areas
Discussing the Most Current Topics:
• CX Transformation
• Digital Delivery
• Service Design
• Citizen Experience / Engagement
Speakers
2024 Speakers
PANELS:
Aarti Joshi
Chief Information Officer, NSW Department of Customer Service
Kurt Brisset
Chief Technology and Innovation Officer, Transport for NSW
David Ranasinge
Chief Digital Officer, Revenue
Felicity Cox
Executive Director, CX and Program Delivery, NSW Department of Customer Service
Kyleigh Laughlan
Executive Director, Performance, Experience and Communication, Department of Planningm Industry & Environment
Mike Dudarenok
Chief Digital and Information Officer, NSW Education Standards Authority
Luke Goldsmith
Director, CX, Department of Planning, Industry & Environment
Fay Flevaras
First Assistant Secretary, Digital Transformation and Delivery, Department of Health and Aged Care
Sponsors & Partners
2024 Partners
• Deloitte
• SQUIZ
• Dynatrace