Venue
Dubai , UAE

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Event Date Mon Mar 25 +04 - Tue Mar 26 +04 (over 2 years ago)
In your timezone (EST): Mon Mar 25 12:00am - Tue Mar 26 9:00am
Location Dubai , UAE
Region EMEA
Details

The ongoing digital revolution and the remarkable advancement of technology over the last decade have transformed traditional business models and enabled customers to engage at their convenience with organisations across multiple channels. It’s predicted that by 2020, digital technologies, including machine learning, artificial intelligence, and robotic automation will further augment the customer experience (CX) with innovative and personalised solutions. Organisations that are flexible and to openly embrace this model will emerge as masters of the customer experience (CX). It was announced that the UAE Strategy for Artificial Intelligence (AI), focuses on improving government performance by creating an innovative and highly-productive environment. The UAE has also appointed the country’s (and world’s) first Minister of State for Artificial Intelligence as part of its ambition to be at the forefront of the global technological revolution.

Join us and find out how to provide a seamless customer journey and experience with the added ingredient of Artificial Intelligence (AI). This conference is a platform that connects the major industry players of the region with key decision makers across all sectors to discuss the most cutting edge innovations and upcoming trends that help shape the future of CX. Hear from industry aspects on the following topics; Today’s Digital Boom: Assessing Critical Processes Required in Implementing Various AI Technologies to Remain Competitive in the Market, Key Enabler & Value Creator: Digitalising the Customer Experience, Man vs Machine: The Importance of Maintaining a Human Touch within the use of Technology, Happy Customers: Improving Customers Loyalty by Leveraging AI & Cloud Based Platforms and many more.

Key Topics:
• Today’s Digital Boom: Assessing Critical Processes Required in Implementing Various AI Technologies to Remain Competitive in the Market
• The Consumer Journey: Mapping the Appropriate Omni-channel Strategy for your Organisation
• Key Enabler & Value Creator: Digitalising the Customer Experience
• Deeper Dives: Importance of Integrating Emotional Intelligence in Today’s AI Age
• Happy Customers: Improving Customers Loyalty by Leveraging AI & Cloud Based Platforms

Why You Should Attend:
It’s predicted that by 2020, digital technologies, including machine learning, artificial intelligence, and robotic automation will further augment the customer experience (CX) with innovative and personalised solutions. Organisations that are flexible and to openly embrace this model will emerge as masters of the customer experience (CX). UAE Strategy for Artificial Intelligence (AI), focuses on improving government performance by creating an innovative and highly-productive environment. The UAE has also appointed the country’s (and world’s) first Minister of State for Artificial Intelligence as part of its ambition to be at the forefront of the global technological revolution.

Speakers

2019 Speakers

Khaled Ali
Vice President Advisor of Customer Experience & Care Centers, Saudi Telecom Company, KSA

Shahid Ahmed Osmani
Senior Consultant – IT Unit, The General Secretariat of the Executive Council, Dubai Government, UAE

Yasser Al Yousef
Managing Director – Etihad Guest, Etihad Airways, UAE

Dr. Raj Kamalanathsharma
Chief Data Specialist, Roads and Transport Authority, UAE

Alex Gheordanescu
Strategy and Marketing Manager- Group LoyaltyEmaar Group , UAE

Hamza Nasir
General Manager, LiveAdmins DMCC, UAE

Dr. Richard C. van der Wath
SVP – Head of AI & Advanced Analytics, Emirates NBD, UAE

Suryaveer Singh
Head of Loyalty, ENOC, UAE

Sponsors & Partners

2019 Partners

• CUSTOMER SERVICE
• CRM Xchange
• CXPA