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Event Date Thu Mar 5 EST (almost 2 years ago)
Region All

To survive in this new decade businesses need a measurement system that gives true visibility on how customers perceive the brand. Here, CX Network presents a checklist to embed into customer metrics strategies so they truly capture perspectives and provide the needed guidance to lock in customer loyalty.

Included in this article:
Looking beyond a single score
Selecting the metrics that are fundamental to your bottom line
Going beyond the traditional tried-and-tested measures
Using the metric as a compass to align stakeholders
Following the golden rule of measurement: don’t just listen, act

• Customer Experience Metrics Checklist
• 10 Tips to Fast-Track Your AI in CX Journey
• How Microsoft Translates Customer Insights into Pure Business Need
• Making the Business Case for CX and Contact Center Investments
• What Amazon’s “Go Grocery” has in Store for the Future of Commerce
• The Subscription Economy and how it’s Changing Customer Experience as we Know It
• Instilling Social Customer Experience in your Marketing Strategy
• It Takes More than Technology to Create Great Digital Customer Experiences, Says Jim Champy
• New AI Marketing Platform MoEngage Doubling Down On Personalization
• How to Measure Customer Value
• State of Contact Center Technology
• Omnichannel Chatbots
• CX Fraud Prevention
• Customer Experience as a Service
• Your Guide to Profiting from the $350bn Disruption in the Customer Service Industry
• Measuring Voice of the Customer
• Boost Conversion Rates with Perfectly Timed Channel Integration
• 7 Little Known Ways to Eliminate Customer Pain Points
• Low-Code App Development Trends in APAC
• Five Key Components to Personalizing the Loyalty Experience


2020 Speaker

Seth Adler
Editor, AI

Sponsors & Partners

2020 Sponsors

• edgeverve
• Automation Anywhere
• K2
• Datamatics