All Access: Future Contact Centers 2024 | IQPC | 8 July 2024 | Webinar

Contact centers must evolve to meet rising customer expectations and leverage technology to transform their operations.

The future of contact centers will be defined by those that embrace AI for efficiency; data and analytics for clarity; and omnichannel support for convenience. Striking a balance between automation and human touch, ensuring data security, and promoting employee well-being will be essential for success.

Those who adapt to the changing contact center landscape will not only meet but exceed customer expectations in the digital era.

AI-Powered Customer Engagement:

• Discover how AI and chatbots can enhance customer interactions, streamline processes, and provide a personalized touch
Agent Empowerment and Development:
• Explore innovative methods to attract, train, and motivate contact center agents, fostering a high-performance culture
Omnichannel Customer Support:
• Strategies to allows customers to interact with a business across multiple channels, whilst maintaining a unified view of the customer's journey

2024 Speakers

Ledi Lapaj
Director of CX, Bank-al-Etihad

Joshua Tye
Senior CX Operations Leader, Cash App

Sabina Onwuka
Head of Customer Services, London Borough of Barking & Dagenham

Pierluigi Bosco
Global B2C CX Lead - Customer Operations, Shell

Vinay Parmar
Founder, Dhruva Star

Jim Payne
Senior Product Marketing, Product Management, RingCentral

Mike Egli
CX Client Principal - Contact Center, RingCentral

Devin Poole
Senior Product Marketing Manager, Coveo

Ollie Wildeman
Customer Satisfaction Manager, Big Bus Tours

Connie Nasho
Manager, Workforce Support, World Vision Canada

Trionne Phillips
Director, Operational Excellence, World Vision Canada

Melanie Mingas
Editor-in-chief, CX Network

Anna Startseva
Director, Product Marketing, Freshworks

Bob Benner
Sr. Director of AI Strategic Sales, Talkdesk

2024 Partners

• Qualtrics
• RingCentral
• Sprinklr
• Talkdesk