American Banker Card Forum 2021 | Investment Company Institute | 28 September 2021 | Virtual Event

The battle for customer loyalty. Post-pandemic purchasing behavior. Vigilance in the face of new and escalating security threats. This is a pivotal moment for the card-issuing community — one that could shape the future of cards and payments.

Card Forumis where experts and innovators develop strategies to ensure their cards and payments products are top of wallet. From banks and credit unions, to fintechs and retailers, industry leaders rely on this event for insights that can’t be found elsewhere.

These critical conversations will yield actionable insights:
• The battle for customer loyalty
How can banks compete with Big Tech, challenger banks, and fintechs in the payments space to keep customers and win market share?
• Post-pandemic purchasing
Will in-store purchasing return to its pre-pandemic state and what will the future bring for brick and mortar?
• Making security a priority
With new fraud opportunities tied to shifting consumer behavior, how can banks pursue innovative solutions while keeping customers safe?

2021 Speakers

Radha Suvarna
Head, Enterprise Payments Strategy & Innovation, Citizens

Jean Castanon
Vice President, Enterprise Referral Marketing, American Express

Brian Tate
President & CEO, Innovative Payments Association

Eric Goldberg
Partner, Consumer Financial Services, Akerman

Alicia Westhoff Reid
Corporate Counsel, US Bank

Andrew Grover
EVP, Chief Risk Officer, Bangor Savings Bank

Paul Siegfried
Senior Vice President, TransUnion

Courtney Gentleman
SVP & Chief Marketing Officer, Payments, Synchrony

Adam Hallquist
Principal, FTV Capital

Nubia Valenzuela
Vice President Payments Division, Schools First Federal Credit Union

Krista Phillips
Head, Credit Card Marketing, Products, Loyalty and Digital, Wells Fargo

Chanel Bean
Director, Global Digital Disbursements, Bank of America

Steve Huff
Senior Product Manager, Zelle® Wholesale Payments

Jennifer Todd
Co-Founder and Executive Vice President, The Basketball Tournament

Uma Wilson
EVP, Director of Bank Product Management, UMB Bank

Matt Harris
Partner, Bain Capital Ventures

Farhan Lalji
Principal, Anthemis

Luis Valdich
Managing Director, Venture Investing, Citi Ventures

Barry Baird
Head of Payments Capability & Delivery, TD

Helen Herring
Senior Vice President, Payments Implementation, First Century Bank

Jaqueline Molnar
Chief Transformation Officer, Western Union

Jonathan Prendergast
Head US Payments Strategy, TD

Jonathan Clarkson
Managing Director, Southwest Airlines

Dan Dougherty
EVP, General Manager Retail Services, Cobrand & Branch Credit Cards, Wells Fargo

Ankur Jain
Founder & CEO, Bilt

Charlotte Principato
Senior Director, Financial Services Analysis, Morning Consult

MODERATORS:

Ken Kraetzer
Vice President, CBSI Services

John Adams
Executive Editor, Payments, American Banker

Daniel Wolfe
Content Director, Community Banking, Credit Unions and Payments, American Banker

Kate Fitzgerald
Senior Editor, Payments, American Banker

John Cabell
Director of Banking and Payments Intelligence, JD Power

Kimberly Monty Holzel
Partner, Goodwin

2021 Sponsors

• Primax

REGISTRATION SPONSOR:
• Engage

SESSION PARTICIPANT:
• Onfido

DEMO SPONSOR:
• Zeta

SUPPORTING SPONSORS:
• Mercator Advisory Group
• TSG