Are you prepared for 2022? | Bank Administration Institute (BAI) | 7 December 2021 | Webinar
Venue
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| Event Date |
Tue Dec 7 CST (about 3 years ago)
In your timezone (EST): Tue Dec 7 2:00pm - Tue Dec 7 3:00pm |
| Location | Webinar |
| Region | Americas |
Details
With only 9% of financial services leaders describing their digital customer experience as “excellent”, tough work lies ahead.
BAI surveyed financial services leaders and consumers to discover the latest trends that will face the industry in 2022 and beyond. Join us to find out if your 2022 business priorities align with your customers’ expectations. Discover how attitudes and behaviors vary across generations.
Watch the webinar and get the answers to these questions and many more:
• What digital capabilities do consumers want most?
• What are consumer attitudes about banking shifting, by generation?
• What key investments should financial service organizations be making to improve CX in 2022?
• How are channel preferences shifting and what is the impact on the branch network?
Speakers
2021 Speakers
PRESENTERS:
Karl Dahlgren
Managing Director, BAI
Mark Riddle
Director, Research and Content Delivery,BAI