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Event Date Tue Dec 7 CST (in 6 days)
In your timezone (EST): Tue Dec 7 2:00pm - Tue Dec 7 3:00pm
Location Webinar
Region Americas

With only 9% of financial services leaders describing their digital customer experience as “excellent”, tough work lies ahead.

BAI surveyed financial services leaders and consumers to discover the latest trends that will face the industry in 2022 and beyond. Join us to find out if your 2022 business priorities align with your customers’ expectations. Discover how attitudes and behaviors vary across generations.

Watch the webinar and get the answers to these questions and many more:
• What digital capabilities do consumers want most?
• What are consumer attitudes about banking shifting, by generation?
• What key investments should financial service organizations be making to improve CX in 2022?
• How are channel preferences shifting and what is the impact on the branch network?


2021 Speakers


Karl Dahlgren
Managing Director, BAI

Mark Riddle
Director, Research and Content Delivery,BAI