Financial Services Summit 2019 - Singapore (B) | IDC Financial Insights | 11 September 2019 | Sofitel Singapore City Centre, 9 Wallich St, Singapore 078885

The era of greater personalization and performance is here. 2019 has been the year of the big, new, and exciting technologies under the spectrum of Automation – from RPA and Intelligent Automation to cognitive channels, from business process reengineering to Artificial Intelligence in all its forms that are expected to truly digital transform your business and deliver exceptional results. Equipped with innovative tools and rapidly evolving technologies, especially Intelligent Automation and Artificial Intelligence (IA+AI), the financial services industry is now intent on achieving hyper-personalization and hyper-performance.

Thanks to IA + AI, the institutions now have a deeper understanding of their customers and their businesses, as well as the ability to act on data-driven insights about customer behavior and customer intent. Now - more than ever - the needs, behaviour, and intent of customers will be used to design personal and meaningful customer engagements. Interactions and operations will be supported with greater IA +AI, so that not only are they efficient, but they also become more real-time.

The Intelligent Automation and Artificial Intelligence Forum 2019 agenda will thus focus on how institutions can stay ahead of the competition, through featuring discussions and leadership presentations on:
• What exactly are Intelligent Automation and Artificial Intelligence? How this convergence is benefiting the customers, employees, and business?
• What are the top use cases in financial services? How are early adopters are leveraging these technologies?
• What critical mistakes to avoid in your automation deployments?
• How leading financial institutions are making sense of customer data? Who owns the data? What are other aspects of data that must be considered?
• What are the best practices to consider, based on the early work on IA+AI by the early adopters? What lessons have been learned by these early adopters?
• What are the First principles for the use of AI to achieve more favorable results?

2019 Partner

• Kofax