Asian Financial Services Summit 2019 - Thailand | IDC Financial Insights | 26 June 2019 | The Okura Prestige, 57 อาคาร Park Ventures Witthayu Rd, Lumphini, Pathum Wan District, Bangkok 10330, Thailand

The pro-customer transformation of banks, insurance, and capital market firms is happening urgently and swiftly in 2019. IDC Financial Insights points to an ironic twist in the surge of automated intelligence in financial services: that the big, new and exciting technologies under the spectrum of Intelligent Automation – from cognitive channels, to business process reengineering-backed RPA, to Artificial Intelligence in all its forms – will put the customer at the centre of financial services.

More than ever, the needs, behavior, and intent of customers will be used to design personal and meaningful customer engagement. Interactions will be supported by greater automation so that not only are they efficient but that they also become more real-time.

The Financial Services Summit (FSS) 2019 agenda will thus focus on how institutions can stay ahead of competition, through featuring discussions and leadership presentations and real-life examples in FSIs across the region on the following topics:
• The Revival of Customer Centricity in FSIs: Identity Management and Consent Management
• Open Banking Driven by Customer Centricity, not by Regulation
• Intelligent Automation Continuum: RPA, Intelligent Automation, Artificial Intelligence
• Greater Use of Advanced Analytics and AI: Data, Insights and Actions
• Re-defining Connectivity in Insurance
• Governance, Risk and Compliance Management

Key Interest Areas:
• Financial Insights
• Manufacturing Insights
• Government Insights
• Energy Insights
• Retail Insights
• Health Insights

2019 Speakers

Michael Araneta
Associate Vice-President, IDC Financial Insights

Jagannath Narendran
Head of Apigee, Google

2019 Sponsors

DIAMOND & LUNCH SPONSOR:
• Apigee

BREAKFAST BRIEFING SPONSOR:
• VYMO

EXHIBITORS:
• ABeam Consulting
• International Data Corporation