The Westin Chicago River North
The Westin Chicago River North, 320 N Dearborn St, Chicago, IL 60654, USA

What is Qwoted?

Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Tue Mar 17 CDT - Thu Mar 19 CDT (almost 2 years ago)
In your timezone (EST): Tue Mar 17 9:00am - Thu Mar 19 6:00pm
Location The Westin Chicago River North
320 N Dearborn St, Chicago, IL 60654, USA
Region Americas

Digitally minded consumers are forcing financial institutions to rethink the way they do business. These consumers want to bank when and how it suits them. Financial institutions must innovate quickly to keep up with consumer demands and to respond to challenges from non-traditional competitors.

Bank Customer Experience (BCX) Summit will provide bank executives with powerful insights on these trends and highlight innovative technology to help today’s financial institutions transform themselves to serve consumers now and into the future.

Who Should Attend?
The Bank Customer Experience Summit was created for banking industry executives who want to learn about innovative technology for engaging and growing their customer base.

You should seriously consider attending the Summit if you are an executive of a financial institution with responsibilities in one or more of these areas:

• C-level
• Customer Experience
• Retail Banking
• Mobile Banking
• Digital Banking
• ATM Operations
• Technology / Innovation
• Marketing
• Payments


2020 Speakers


Jeremy K. Balkin
Head of Innovation, HSBC

Marbue Brown
Head of Customer Experience – Consumer Banking & Wealth Management, JPMorgan Chase


Kevin Boyd
VP, Head of Digital Lending, EZCORP

William Budde
VP of Product Marketing, Hyosung

Marc Butterfield
SVP, Innovation & Digital Strategy, First National Bank of Omaha

Amy Castor
Editor, ATM Marketplace & World of Money

Chris Chandler
President & CEO, Perativ

David Drain
SVP, Events, Networld Media Group

Melissa Douros
Senior Director of Digital Experience, Discover Financial Services

Don Elliott
VP, Customer Experience, First National Bank of Omaha

Donna Embry
SVP, Global Payments Strategy, Evolve Bank & Trust

Chris Ferris
President & CEO, Fidelity Bank

Scott Godthaab
SVP, Director of Retail Banking, Republic Bank & Trust Company

Stephen Griffin
Sr. VP, Retail Distribution Strategy, Regions Bank

Jessica Kendall Hornof
EVP, Retail Banking, First Citrus Bank

David Jones
Editor, Mobile Payments Today

EJ Kritz
Director, Training Practice, ath Power Consulting

Daniel Latimore
Chief Research Officer, Celent

Corey LeBlanc
Chief Digital & Innovation Officer, Origin Bank

Joe Mancini
SVP, Chief Information Security Officer, Radius Bank

Chris Manske
Director of Retail Distribution, Consumer & Business Banking, U.S. Bank

Leslie Martinez-Moreno
Sr. Manager UX & Design, Secure Banking, CIBC

Steve Mast
President & Chief Innovation Officer, Delvinia

Kimarie Matthews
SVP, Customer Service Messaging Channels, Wells Fargo

Maja Neable
CMO, North American Personal & Business Banking, BMO Financial Group

Shawn O’Brien
EVP, Consumer Banking Group Executive, Atlantic Union Bank

Adam Pearl
Regional Vice President of Sales, ClickSWITCH

Madhu Reddy
SVP/Chief Information Officer, Republic Bank of Chicago

Ram Ridgeway
VP of Digital Experience, Advia Credit Union

Bipin Sahni
Senior Executive Consultant, Persistent

Neil Scott
VP of Sales, ATM Solutions, Inc

Evan Siegel
VP, Financial Services AI Solutions, eGain

Paul Siegfried
Senior Vice President, TransUnion

Neil Stanley
Chief Credit Officer, TS Banking Group

Nika Stelman
Director, Design Strategy, Bridgeable

Shane Stevens
EVP – Director of Treasury & Merchant Services, Towne Bank

Bill Stutzman
Director of Strategic Initiatives, Ventus Global Network Solutions

Ryan Tuttle
Senior Analyst, Consumer Finance, Euromonitor International

Andy Vitale
User Experience Design Director, SunTrust Bank

Albert Whitley
Client Experience Design Strategy, Director, BNY Mellon

Landy Wingard
Industry VP for Banking and Capital Markets, Hitachi Solutions America

Andrew Winninger
Local Marketing Manager, Capital One

Lamine Zarrad
CEO, Joust


Rob Balahura
Founder, Vouchr

Lisa Kaplan
Director of Relationship Development, Moxtra

Tamar Shen-Orr
Director of Product, PayKey

Anand Subramaniam
AI and ML Head – Banking, Aspire Systems

Sponsors & Partners

2020 Sponsors

• eGain
• Moxtra
• ATM Solutions, Inc.
• Delvinia
• Hitachi Solutions
• Hyosung
• Perativ
• Persistent
• Ventus Global Network Solutions

• Aspire Systems
• PayKey
• Perativ
• Vouchr

• Aegis Mobile
• mGage
• Relay Network

• Hughes Network Systems

• ATM Marketplace
• ICX Association
• Mobile Payments Today
• MyTechMag