Banking in a New Age: Preparing CX Strategies for the Next Digital Revolution 2022 | MoneyLIVE | 26 April 2022 | Webinar
Venue
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| Event Date |
Wed Apr 27 BST (over 2 years ago)
In your timezone (EST): Tue Apr 26 7:00pm - Tue Apr 26 7:00pm |
| Location | Webinar |
| Region | EMEA |
Details
Hyperautomation holds the key to banks delivering fast, personalised and relevant experiences across the entire customer journey. Join our panel of experts to hear how AI decisioning and automation provide the tools to stay ahead of the competition.
Points for discussion:
• Where and why is the integration of AI decisioning and automation critical to good CX?
• How can hyperautomation deliver competitive edge in embedded finance?
• Unlocking the possibilities of real-time data: does hyperautomation hold the key?
• Individualised and contextual: hyperautomating for state-of-the-art experiences
• From chatbots to process-triggering virtual assistants: how to make the move
• Taking self-service up a notch: how can hyperautomation transform CX journeys?
• Creating hyperautomated processes quickly: the potential of low code/no code
• Explainable and ethical: how to ensure decisioning is unbiased, fair and justifiable
Speakers
2022 Speakers
Catherine Zhou
Global Head of Ventures, Digital Innovation & Partnerships, HSBC
Gerald Pullen
Product Owner – Intelligent Automation, Lloyds Banking Group
Lyndsey Edgar
Vice President of Operations, Monzo
Johnny Steele
Head of Banking UKI, SAS
Niall Archibald
Head of Industry Strategy – Financial Services, Microsoft
Sponsors & Partners
2022 Sponsors
• SAS
• Microsoft