Banks Have a Digital Completion Problem 2021 | Consumer Bankers Association | 25 August 2021 | Webinar

Many of today’s banks invest everything possible in creating a stellar customer experience. From glossy advertising to customer-obsessed employees to a massive social media presence, the best banks are pouring time and money into reeling in new customers. But at the moment of truth — when a customer is about to onboard or needs to receive service — the banks tend to slow down. Customers find themselves bounced between agents, touchpoints, and channels, and are lost.

We have identified two of the primary reasons why banks fail to bring interactions to completion.

This webinar will discover:
• The Banks Completion Problem;
• Limitation of Core and other systems;
• The Principles of Digital Completion;
• Capabilities of DCC.