Best Practices for E Comms and Multi-Channel Surveillance 2023 | A-Team Group | 25 September 2023 | Webinar

Surveillance of multi-channel communications is a moving target as financial institutions continue to add conversational streams, in many cases mobile applications previously banned from the trading environment. With more eComms channels comes more data that must be managed, retained, and ready for regulatory compliance. For many firms, the changing shape of surveillance is a complex problem, but there are solutions.

This webinar will review the evolution of multi-channel communications, identify existing and emerging surveillance challenges, detail best practice approaches to these problems, and provide practical guidance on how to achieve surveillance that is compliant, mitigates risk and offers business insight. It will also touch on technologies, solutions and services that can be helpful, and question whether firms should be building, buying, or developing hybrid solutions.

Register for the webinar to find out about:

• The evolution of multi-channel communications
• Resulting surveillance and compliance challenges
• Practical guidance on how to address these challenges
• Useful technologies, solutions and services
• Benefits of getting it right, penalties of getting it wrong

2023 Speakers

Anthony Karoleski
Executive Director, Head of Americas Communications Surveillance, SMBC

James Curphey
Global Head of Monitoring and Surveillance, Shell International Trading and Shipping Company Ltd

Shaun Hurst
Principal Regulatory Advisor, Smarsh

MODERATOR:

Sarah Underwood
Editor, A-Team Group

2023 Sponsor

• Smarsh