|Event Date||Thu Apr 15 EDT (6 months ago)|
Every year, 30% of customers change their insurance provider, and over 70% said that the reason is customer experience, not price. Moreover, the cost of acquiring customers is 4X that of retaining existing ones, putting a clear focus on retention for insurers who care about their balance sheets. So what do customers want from claims? The formula for a great customer experience is no secret: simplicity, convenience, and speed are at the top of every list. Yet for many insurers, adapting to this new normal requires significant, tech-driven change. But where do you start? We explore the strategies and technologies that leading insurers are leveraging to transform claims, redefine the customer experience, and improve retention.
• Digital claims first: Learn how to increase customer retention in an omnichannel world and become a market leader.
• Claims CX strategy: Align your claims tech transformation strategy with your customer experience objectives to soothe customer pain points.
• Bottom line benefits: Leverage digital capabilities to catch fraud faster and sooner, and dramatically reduce cycle times for major efficiency gains.
Vice President Claim Operations, Amerisure
VP and Customer Success Leader for US Insurance and Financial Services, IBM
Head of Claims US Insurance Operations, MassMutual