Building a Sustainable Customer Experience Program for The Future 2023 | GDS Group | 5 July 2023 | Online, America

As we all well know in this digital era, customer experience has become a top priority. However, in order to deliver top CX, an integral component has become just as important: employee and agent experience. This means organizations need to bolster their CX with the perfect balance of tech and talent to drive efficiencies, thus leading to stronger agent retention and happier clients.

Join HGS and an exclusive panel with your CX peers to talk about your experiences, share your challenges, and cover multi-industry best practices in this Meet the Boss digital roundtable.

Discussion topics
• What are your biggest challenges with customer service, and is it a top priority at your organization?
• Are you currently outsourcing? If yes, is it going well? If not, is this part of your plans?
• What are you doing to create enhanced experiences for not only your customers, but your agents as well?

Why you should attend
• Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.
• Experience shared learning
Meet industry leading like-minded executives tackling similar initiatives.
• Benchmark with your industry peers
Discover and network to gain expertise and experience on how to best act and succeed.
• Accelerate your projects
Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

2023 Partners

EVENT PARTNER:
• HGS