Business Continuity 2.0 2021 | IQPC | 26 October 2021 | Online

Why Attend?

In 2020, business continuity transformed from a fringe idea into the customer contact world's biggest talking point.
There was just one problem: when talking about business continuity, far too many customer contact leaders were missing the point. They were solely looking at business continuity in terms of what we "could have done" to mitigate the specific impact of COVID-19. In reality, business continuity is about selecting agile technology, implementing flexible processes, empowering versatile employees, and deploying scalable resources to not only weather any potential storm but consistently thrive.

This online event will help us re-establish business continuity as a forward-looking strategy. One that yields more capable employees, more satisfied customers, and more attractive bottom lines in periods of both stagnation and rapid change.

2021 Speakers

Brian Cantor
Principal Analyst, CCW Digital Director, CCW Digital

Jo Lai
Head of Customer Experience & Customer Service, Hopper

Daniel Wilcox
Head of Customer Experience, Dutch

Rajay Lee Jambet
Head of Customer Experience, Propel

Mark Hammer
CEO, Bloomfire

Tamara Shelman
Vice President of Customer Experience, AGIA Affinity

Michele Carlson
Sr Product Marketing Manager, NICE

Justin Cruz
Director, Customer Success, Stella Connect by Medallia

Brooke Lynch
Analyst & Staff Writer, Customer Management Practice

Taylor Johnson
Director of Customer Service, Nathan James

Jennifer Bonacci
Product Marketing Manager, Talkdesk

Matt Wujciak
Market Research Analyst, CCW Digital

2021 Sponsors

• NICE
• Talkdesk
• Jabra
• Stella Connect
• Bloomfire