Call & Contact Center Expo 2024 - US | Fortem International | 24 April 2024 | Las Vegas Convention Center, 3150 Paradise Rd, Las Vegas, NV 89109, USA

Why Attend:
This event is the ultimate meeting place for all things customer engagement and experience. From IT solutions to telecommunications, this event encompasses everything related to call and contact centers.

We bring together thousands of professionals, with visitors, business exhibitors, and expert speakers for the sake of advancing customer experience operations across the board. Under one roof, you’ll get access to countless exciting new technological solutions, revolutionary perspectives, and endless networking possibilities.

Discover the Newest Technology:
• At our event, you’ll find over 300 of the very best suppliers in advanced call center technologies and contact center services, offering an unparalleled chance to elevate your approach to engagement. Our hand-picked exhibitors will be giving free consultations, in-depth demonstrations, and presentations of their cutting-edge solutions, while also offering some exclusive deals just for our visitors.

Industry-Leading Keynote Speakers:
• We comb the industry far and wide to curate a lineup of Keynote Speakers, offering a range of experience-based insights into every aspect of the customer experience. These expert contributors will be sharing groundbreaking perspectives on modern call center techniques, customer experience pipelines, and advanced technological integrations. Take this chance to hear advanced points of view from the very best in the business.

Comprehensive Seminar Sessions:
• Our theaters will host over 100 seminar sessions, encompassing opinions from every angle of the industry. The lineup features professionals from contact centers, technology providers, and other businesses of all shapes and sizes, offering a diverse range of takes and statements to activate the imaginations of newcomers and industry veterans alike. Engage with outlooks from some of the most exciting people in the industry.

Unmatched Market Research Opportunity:
• Customer expectations are evolving all the time, meaning CS, CX, and UX need to as well. That’s why we facilitate the ultimate space for market research. Whether primarily focusing on browsing the exhibitor’s hall, chatting with your fellow attendees, or absorbing insights from the speakers, you’re guaranteed to leave with a more well-rounded view of the Call and Contact Center industry.

Limitless Networking Opportunities:
• This event is something to be shared. Our Expo is THE place to be if you’re interested in being surrounded by like-minded, forward-thinking professionals. Talk shop, hear elevator pitches, and share stories with people in the same boat as you, gleaning insights and perspectives that you’d never imagine.

Enhance Your Customer Engagement Strategies:
• Providing a notable customer experience is more than just talking to a client over the phone – in the modern business landscape it encapsulates a multitude of steps and digital channels. You can use your time at the event to discover the technology and methods of today’s market, such as CRM Systems, Communications Hardware, Logistics Tools, and IT Management, and so much more.

2024 Speakers

ADVISORY BOARDS:

Dr. Sujith Ravi
Founder & CEO, SliceX AI

Rohan Sharma
Data Science & Generative AI Leader, Ex Apple, Ex Disney, Zenolabs.AI

Raluca Monet
Global Partnerships Lead, Google ChromeOS

Paige Twillmann
Global Strategic Account Executive - CCaaS Specialist, Sprinklr

Leslie O’Flahavan
E-WRITE Owner. Professional Writing Trainer & Coach.

Jim Iyoob
Chief Customer Officer, Etech Global Services

Denise Lee Yohn
Brand Leadership Expert, Denise Lee Yohn, Inc.

Colin Taylor
CX and Contact Center Pioneer, Advisor, Author, Speaker, Innovator, Investor, ApexCX, Customer Experience Support Services

Bruce Temkin
Global Head of Qualtrics XM Institute

Annette Franz
CX Journey Inc.
Founder and CEO, CX Journey Inc.

Bill Quiseng
Chief Experience Officer, Customer CARE Expert

Dennis Wakabayashi
Global Voice of CX, Customer Experience Journalist

Sean Albertson
CX4ROCKS, LLC
Founder, Chief Experience Officer

Vicki Brackett
Chief Knowledge Officer, Knowledgely

Jim Tincher, CCXP
CEO, Heart of the Customer

Neal Topf
President and Co-Founder, Callzilla

Kamala Manju Kesavan
Director of Engineering, Visa

KEYNOTE SPEAKERS:

Paola Cavallero
Smile CX

Erica Dorosin
Arise

Kamala Manju Kesavan
Visa

Astha Purohit
Walmart

Aditya Kejriwal
Cardinal Health

Rohan Sharma
Zenolabs.AI

Dennis Wakabayashi
Global Voice of CX

SPEAKERS:

Larry Longhurst
Veridas, About Deepfakes, Fraud and Voice Biometrics: The Secure and User-Friendly Alternative

Kevin Hayden
Thrio, Leveraging AI to Improve Human Interactions

Michael Puccinelli
SingleComm, SingleComm 101

Nate Joens
Structurely, AI Call Centers: Boost Connections with Text, Calls & AI

Greg DeVore
ScreenSteps, Create a Knowledge Transfer Strategy that Onboards Agents 50% Faster

Sanjeev Sahni
eGain, The Knowledge Foundation: Take GPT from Transformer to Transformation

Patricia Thaine
Private AI, Building Customer Trust in the Generative AI Era

Jason Ten-Pow and Sean Albertson
BespokeCX, How Top Brands Map Customer Journeys to Improve Customer Loyalty and Reduce Customer Effort

John Ortiz
MiaRec, Inc., Revolutionizing Quality Assurance: The Power of Generative AI

Isaac Shloss
Contact Center Compliance, Caller ID Mislabelling & Remediation Challenges, STIR/SHAKEN Updates

Derek W. Roush
VocalPoint Consulting, 3 Ways to Avoid a Nightmare Vendor Scenario

Thomas O’Banion
First Orion, Optimizing Efficiency and Security in the Call Center

Vijai Shankar
Uniphore, Building Your AI Blueprint for Customer Experience

Shelley Dunagan
Transaction Network Services (TNS), Reach Customers. Close Business

Ken Kalb
RowBotAi, Agent Assist in a Real-World Contact Center

Chris Mounce
Evaluagent, Mapping Mastery: Navigating the Journey from New Agent to Expert

Barbara Dondiego
AVOXI, Proactive Disruption: The Playbook for Modernizing Enterprise Voice Infrastructure

Simon Black
Awaken Intelligence Limited, How to Transform Your Agent and Customer Experience with Real-Time Interaction Guidance and Generative AI

Andrew Hill and Jeffrey Guymon
SESTEK, Unlocking Combinations with Conversational Analytics & AQM

Itamar Arel & Adam Earle
Tenyx, Empowering Contact Centers: Conversational AI, Transitioning from IVR to AI Voice Agents

Namratha Nandagopal and Joshua Schechter
Amelia, Transforming Customer and Guest Experience with Conversational AI at Scale

Andy Pandharikar
Commerce.AI, Generative AI, Best Practices for Automation

Brandon Greene
CCT Solutions, How AI Can Enhance CX in the Call Center

Jennie Norviel
Rubrica Testing, Assessing Language and Communication Skills Before You Hire

Lance Fried
Nextiva, Unlocking Instant Value: Transforming Contact Centers with Generative AI

Rod Edwards
Laivly, Overcoming the Top 5 Barriers to AI & Automation Adoption in CX

Adam Boelke
Alignment Advantage Group, 7 Proven Culture Principles to Proactively Optimize Performance

Cheryl Odee Helm
Helm Communications, Inc., Metrics That Matter: Ensuring Measurable Success in CX, EX, BO

Kevin Leman
Flexday, Tackling the UAF, User Annoyance Factor, Through Proven AI Solutions

Michael Cibelli
Poly AI, The Contact Center of the Future: How AI, Data, and Automation Will Meet to Yield the Best Customer Experience

Raj Wadhwani
ContactCenterWorld.com, Getting the Mix Right for a World-Class Contact Center

2024 Sponsors

SHOW & NETWORKING AREA SPONSOR:
• Covisian

GOLD SPONSORS:
• Observe AI
• DialedIn
• Jabra GN

SILVER SPONSORS:
• Got It AI
• Number Sentry
• Krisp
• Drop

KEYNOTE THEATER 1 SPONSOR:
• Arise