CCO & Enterprise Leaders Summit 2024 | CX Network | 24 March 2024 | Grand Copthorne Waterfront, 392 Havelock Rd, Singapore 169663

This event enterprise level, visionary leaders recognise the need to break down silos in order to actualise digital-first, customer-first strategies. Moreover, they understand the importance of leveraging a digital workforce to support future customers, given changing expectations across generations.

2024 Speakers

CHAIRPERSON:

Neeta Lachmandas
Founder, Conscious Service

SPEAKERS:

Vineet Sharma
Chief Operations Officer, Pizza Hut Asia Pacific, Pizza Hut

Guillermo Arbeiza
Chief Customer Officer, Singlife

Eric Wong
Group Chief Data & Strategy Officer (GCDSO), National Healthcare Group, Singapore

Vivek Kumar
APAC Advisory Board Chair, Chief Marketing Officer, WWF Singapore

Chirag Sukhadia
Chief Enterprise Data Analytics Officer, Indosat Ooredoo Hutchison

Jan Morgenthal
Chief Digital Officer, M1

Prithu Srivastava
Chief Customer Officer, DHL Supply Chain APAC

David Tay
Chief Information Officer, Asia, Lendlease

Ryan Mascarenhas
Group Chief Customer Officer, bolttech

Ricky Chau
Chief Strategy & Customer Officer, CBC Tech

Darko Popovic
Chief Operations Officer, Multitude Bank

Jackson Ng
Chief Operating Officer and Chief Technology Officer, Azimut Asset Management

Lionel Chok
Chief Metaverse Officer, Hatten Edge

Rajesh Kumar
Chief Executive Officer – GCC &SEA, Ferns N Petals UAE

Manminder Takhar
Global CTO, Global Digital Cities, Dell Technologies

Devendra Shivhare
Head & Director of Marketing Technologies - Asia Pacific, The Coca Cola Company

Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division, Inland Revenue Authority of Singapore (IRAS)

Abhishek Rathi
Vice President, Digital Solutions, Customer Engagement & Wellness, Prudential Financial

Sok Hoon Koo
Marketing Communications Director, Asia, The Travel Corporation

Deepak Sharma
President & Chief Digital Officer, Kotak Mahindra Bank

Clara Lee
Chief of Practice, Data Science, NUS-ISS

Wei Jie Kwan
Head, Customer Experience Transformation, Thomson Medical Singapore

Sanchita Ray
Head of User and UX Research, Lazada

Sushmita Mohapatra
Head of Retention & Conversion, EUDTC, Reckitt

Khachig Kabakjian
Global Chapter Head, Real-Time Engagement, Standard Chartered Bank

Azlan Sani Md Morshid
Head Strategy & Transformation TGBS, Tenaga Nasional Berhad GBS

Katja Forbes
Head of Client Experience, Standard Chartered Bank

Louis Teoh
Regional Director, Commercial Operations, Genesys APAC

Erwin Peter
Head of Customer Interaction and Services, Prudential

Helen Ng
Chief Executive Officer, General Storage Company (Lock+Store)

Rowena Yeo
Chief Technology Officer & Global VP, Technology Services, Johnson & Johnson

Wai Kuan Wong
Marketing Director, The Chicken Rice Shop

2024 Sponsors

• Genesys
• Z.com Engagement Lab