CCW Emerging Technology Exchange 2024 | Customer Contact Week | 21 February 2024 | Wyndham San Diego Bayside, 1355 N Harbor Dr, San Diego, CA 92101 USA
Venue
Wyndham San Diego Bayside
Wyndham San Diego Bayside, 1355 N Harbor Dr, San Diego, CA 92101 USA
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| Event Date |
Wed Feb 21 MST - Fri Feb 23 MST (10 months ago)
In your timezone (EST): Wed Feb 21 2:00am - Fri Feb 23 2:00am |
| Location |
Wyndham San Diego Bayside
1355 N Harbor Dr, San Diego, CA 92101 USA |
| Region | Americas |
Details
This is part of the world's largest customer contact event series. This invitation-only event is built for senior-level executives as they aim to benchmark, connect, and share insights on emerging, disruptive tools in order to enhance customer service delivery and stay ahead in the competitive landscape.
By leveraging AI, machine learning, VR, AR, IoT, big data analytics, blockchain, RPA, and voice assistants, companies can deliver exceptional customer experiences, streamline operations, and drive growth.
Key Discussion Topics:
Join top industry leaders at this events and discuss building the contact centers of the future, which prioritize self-service capabilities, modernized infrastructure, and agent-enablement technologies.
Speakers
2024 Speakers
Faisal Mushtaq
Chief Technology Officer, Technology Executive, and Angel Investor, Sleep Number
Seun Aiyese M.A.
SVP, Consumer and Business Banking, Mortgage Banking, Investment Services and Contact Center, Affinity Federal Credit Union
Vivek Goel
Vice President, AI, Automation and Integration, Foot Locker
Rahul Trivedi
Vice President, Intelligent Automation, TransUnion
Domonique Brown
Head of Customer Experience, Liquid I.V.
Alex Genov
Head of Marketing Insights and Customer Research, Zappos
Bala Maddali
Head of Conversational AI Channels, Product & Experience, Verizon
Antoinette Staples Branch
Senior Director, Customer Insights & Success, McKesson
Kim Fisher Warren
Director, US Carrier Business - Enterprise Category Country Leader, Apple
Luke Williams
Senior Director, CX Measurement & Insight Strategy, Microsoft
Jeremy Malin
Sr. Director Product Management, Digital Strategy and Customer Experience, Credit One Bank
Patrick Neff
Principal Manager of Marketing & Digital Experience, Southeast Toyota Finance
Raj Sivasubramanian
Voice of the Customer Program Manager, Airbnb
Jack McCauley
Board Trustee at University of California, Berkeley; Co-founder and Engineer, Oculus VR, University of California, Berkeley
Bobby Thompson
Director of Operations, Beazer Homes
Nicole Kyle
Managing Director & Co-founder, Customer Management Practice