Venue
Hotel Catalonia Plaza
Hotel Catalonia Plaza, Plaça Espanya, 6-8, 08014 Barcelona, Spain

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Event Date Thu Apr 4 CEST - Fri Apr 5 CEST (over 2 years ago)
In your timezone (EST): Thu Apr 4 2:00am - Fri Apr 5 11:00am
Location Hotel Catalonia Plaza
Plaça Espanya, 6-8, 08014 Barcelona, Spain
Region EMEA
Details

Despite the swift evolution of financial services technologies, the need to deliver a satisfactory customer experience remains constant. Leading banks all over the world understand that advanced Fintech companies should enhance the customer experience, not replace it.

The challenge for today’s Fintechs is to understand how to harness the great capabilities of artificial intelligence (AI), bots, machine learning (ML), big data, the internet of things (IoT) and blockchain, to deliver a seamless, personalised and secure customer experience.

The second edition of the CCX Forum, powered by Efma, sets out to help banks meet this challenge. It will identify four channels that will transform your customers’ experiences:

• Customer experience: exploring the latest strategies and innovations that provide superior customer experience
• Augmented advisor: a look at the latest tools to help advisors help their customers
• AI: an examination of how banks can use AI, and how the customer perceives customer service through bots
• Big data: Is mining of customer data the Holy Grail or a regulatory nightmare?

Delegates to CCX Forum: Channels and Customer Experience will network with industry peers over themed lunches, roundtable discussions and workshops, as well as at plenary sessions. Visit the Fintech Village to explore the latest innovations and opportunities. Hear expert insights on today’s CCX challenges.

Speakers

2019 Speakers

Seon M. Ahn
Head of Digital Commerce, Standard Chartered Bank Korea

Jordi Amoros Brotons
Channels Director, Banco Sabadell

John Berry
Senior Advisor, Efma

Aris Bogdaneris
Member of Management Board, ING Bank

Pierre Boulay
Business Development Manager, Backbase

Marc Caparrós Chicón
Head of Digital Customer Experience, Caixabank Digital Business

Massimo Catrambone
Partner Management - Technology & Development, Hypothekarbank Lenzburg

Tom Cheesewright
Applied Futurist & Author of "Book of the Future", Book of the Future

Luis Côrte-Real
International Sales Executive, ebankIT

Joaquin de Valenzuela
EMEA Head of FS, Salesforce

Ozkan Aykut Demir
Chief Executive Officer, Pisano

Javier Gonzalez Dominguez
Digital Innovation and Big Data Director, Evo Banco

Didier Farjon
CEO, D-Rating

H. Mete Günes
Head of Digital Banking Division, Isbank

Lorenz Hänggi
Head Innovation Engineering, AXAnaut, AXA Winterthur

Mark Holtom
Director and CEO, Eventricity

Urata Huruglica
CX Manager, Raiffeisen Bank Kosovo

Paul Louis Iske
Founder and Chief Failure Officer - Institute of Brilliant Failures, KnoCom

Dennis Khoo
MD & Regional Head of Digital Banking, Head of Group Retail Strategic Transformation, UOB Singapore

Matthias Kröner
Chief Executive Officer, Founder, Fidor Bank Germany

Gürol Kurt
Co-Founder, Alterna

Aurelie L'Hostis
Senior Analyst, Forrester

Edwin Madou
VP Sales EMEA, NGDATA

Giorgos Marinos
Director of the Digital Transformation, National Bank of Greece

Jean Luc Moisan
Sales Engineering Manager - Financial Services, Google

Raghu Narula
Head of Distribution (Branch Network & Contact Centers), HSBC UK

Poyraz Ozkan
Founding Partner, Alterna

Xander Pelgröm
Sales Manager Netherlands and Nordics, NGDATA

Julio Prada
General Manager EMEA, Inbenta

Jessica Reynoso
Commercial Innovation Manager, MoraBanc

Luca Romagnoli
Head of EMEA Business Development - Financial Services, Salesforce

Lukas Schneider
Vice President Strategy & Partnerships, Seatfrog

Guy Talmi
CMO, PayKey

Philippe Van Fraechem
General Manager, North Europe & Worldwide Programme Director, Efma

Dimitrios Vlitas
Visiting Professor in Mathematics and Machine Learning, University of Toronto

Nikolina Zecic
Head of CEE Digital Collaboration, UniCredit

Sponsors & Partners

2019 Sponsors and Partners

• ALTERNA CX
• BACKBASE
• FINTECH FUTURES
• D rating
• ebankit
• FORRESTER
• Google Cloud
• inbenta
• kony DBX
• NG DATA
• Paykey
• Pisano
• salesforce
• The Paypers
• The Record