CEM Telecoms Global Summit 2021 | IQPC | 19 January 2021 | Online

This year, telecoms operators have been at the forefront of disruption as unprecedented technological, social, economic and healthcare concerns have hit businesses across all continents. Globally, such crises and mass concerns have a profound impact on customers, notably their changing needs and behaviours. On a daily basis, CX telecoms leaders are asking and assessing business critical questions on how best to cope with shifts in customer needs, how to gain visibility and harness data effectively and how to overcome new and unforeseen customer pain-points that surface due to recent and ongoing events.
It’s for this reason that the CEM in Telecoms Global Summit will be returning and moving online, on 19-20 January 2021, bringing together the world’s leading CX Telecoms professionals to share best practice strategies at a time more critical than ever for the industry. Join us as we tackle key challenges such as the ongoing battle with digitalisation, the shift towards data culture, how to deliver consistent CX across multiple touchpoints, strengthening service culture and ultimately, how to deliver world-beating customer experiences.

Free-to-attend for telecoms operators and led by industry thought leaders, this interactive, online platform provides tailored networking and the opportunity for frank, unfiltered discussion with your CX Telecoms peers at a time when we need it most.

Why Should You Join Us?

• Learn how to benchmark the latest technological disruptors, such as AI, Chatbots, Messaging Services, and Big Data Analytics to give your teams the expertise and confidence to fully engage with your customers

• Gain an advantage over the competition with your organisation's service culture transformation and learn how to close the gap between technological advancements and CX employee development

• Overhaul and transform your operating model – hear from organisations, who have revolutionised their offerings to attract new customers, whilst better serving their existing customer base

• Learn what strategies to onboard, and what to avoid, with no-nonsense case studies and use these principles to strengthen your chances of greater investment in digitalisation for 2021 and beyond

2021 Speakers

Sandra De Zoysa
Group Chief Customer Officer, Dialog Axiata PLC

Eddie Short
Director – Chief Data & Analytics Officer, O2 (Telefónica UK)

Nirali Patel
Director of Data & Analytics, Openreach

Jyri Suvela
Chief Commercial Officer, Telia Inmics-Nebula Oy

Sinem Yuksel
Customer Experience Director, Turkcell

Branimir Spajić
Director, Customer Experience Management, Hrvatski Telekom

Anila Fredericks
Head of Customer Service Operations, Telstra

Gareth Powell
Insight & Analytics Director, TalkTalk

Mila Milenković
Head of Digital Innovation & Applications, Telekom Srbja

Cary Cusumano CCXP
Principal Client Partner - Customer Experience Design, Verizon

Rekha Weerasooriya
General Manager – Customer Experience & People Development - Dialog Enterprise, Dialog Axiata PLC

Vaughn Van Bosch
Head of Digital Transformation, Celcom Axiata Berhad

Christian Haspl
Team Lead, New Revenue Development, Hutchison Drei Austria

Aasif Inam
Executive Vice President, Business Operations, PTCL

Sandeep Shashikant
Principal Consultant, Frontier Communications

Katharina Wittgens
Managing Director & Business Psychology Consultant, Inovationbubble

Doğu Kir
Head of Growth – Base Management Lead, Vodafone Turkey

Christian Pedak
CEO, LAMIE direkt

Andreas Jörbeck
CEO, Subtonomy

Aravind Parthasarathy
COO - Solutions Lead, Prodapt

Sophia Abbar-Rimlinger
Head of Wellbeing, Innovationbubble

Paul Termijn
Executive Managing Director, Prodapt Consulting

Andrea Goodwin
Vice President, Products & Marketing, OnePIN

Will Gibson
VP, Sales & Marketing, Maplewave

David Moore
Director, Solutions Management, OnePIN

Dave Bukovinsky
Executive Director – Product Management, CSG

Anthony Broadhurst
Director of Advertising & Media, OnePIN

David Leichner
CMO, SQream

2021 Sponsors

• CSG
• LAMIE
• Maplewave
• OnePIN
• Prodapt
• SQream