Venue
Online

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Event Date Thu Mar 24 GMT (about 2 months ago)
In your timezone (EDT): Wed Mar 23 8:00pm - Wed Mar 23 8:00pm
Location Online
Region EMEA
Details

It’s no secret that siloed systems can create multiple issues and halt personalisation and growth, especially within customer service.

Without a streamlined workflow operating behind the scenes, it’s hard to meet the demanding expectations of today’s modern customers, and when it comes to optimising on the backend, Financial Services organisations certainly have some catching up to do.

Optimising internal operations have largely taken a back seat to more visible, customer-facing priorities, such as offering personalised experiences or increasing the number of support channels. However, these backend inefficiencies directly affect customers too, and the cracks are beginning to show.

This disconnect has a fundamental and negative impact on the characteristic that finance organisations need to thrive in today’s market: agility. If a bank or payments company cannot introduce new technology, operationalise it and integrate it into their business process at scale and speed, it creates a cocktail of inefficiency that slows down future innovation.

Key takeaways:
• Recognize how expectations and interactions with financial services have changed post-pandemic
• Legacy systems and data silos: How can we overcome the challenges preventing progress?
• Agents burnout and how automation can help them to deliver better experiences

Speakers

2022 Speakers

Joanna Was
Head of Customer Support, Azimo

Oliver Smith
Managing Editor, AltFi

Rob Waller
Strategic Transformation Consultant, Zendesk

Sponsors & Partners

2022 Sponsor

• Zendesk