Chief Customer Officer USA 2018 | Corinium Global Intelligence | 30 January 2018 | Conrad Miami Hotel, 1395 Brickell Avenue, Miami, FL 33131, US

Chief Customer Officer USA returns to Miami from January 30th to February 1st 2018. The forum has established itself as an unparalleled platform for Chief Customer Officers and CX leaders to come together to collaborate, learn and share in practical "how to" strategies to benefit their organizations. creating a platform of discourse for the evangelism of customer centricity in modern day business and the sharing of best practices in accelerating the Chief Customer Officer road-map.

Chief Customer Officer USA Highlights Include:

• In-depth practical case studies from leading Chief Customer Officers building customer centric organizations across several industries.
• Defining the role of the Chief Customer Officer and customer-centric leadership within your organization.
• Interactive experiences including breakaway discussion pods covering topics from B2B Customer Experience, Organizational Structure, Customer Data & Metrics, 21st Century Customers, Storytelling & Customer Insights and Seamless CX
• Practical dinner workshops, which not only make for a great learning experience but also excellent knowledge sharing. Topics include: Customer Experience in the Digital Age, Creating Customer for Life, VoC/Customer Intelligence and Employee Engagement.
• "Customer Data & Analytics" Focus Day with key takeaways on how to improve customer insights and deliver better analytics across the organization.
• Peer-to-peer networking with over 150 Chief Customer Officers and CX/CS professionals. Establish long-lasting relationships and • share ideas, suggestions and recommendations during several networking breaks, lunches, cocktail functions and dinners.

2018 Speakers:

Dave Mingle
Global Director, Customer Experience Strategy and Enterprise Experiences, General Motors

Ravi Parameswar
Vice President, Head of Global Strategic Insights & Analytics, Johnson & Johnson

David Goldberg
Vice President Data & Analytics, Prudential

Jon Habeski
Senior Vice President Customer Experience, Vistaprint

Dutta Satadip
Global Head of Customer Operations, Pinterest

Lior Arussy
President, Strativity

Arnaud de Lacoste
Chief Marketing & Innovations Officer, Sitel Group

Ido Bornstein-HaCohen
Chief Operating Officer, Conversocial

Amanda Hilliard
Deputy Chief Customer Officer, FirstNet

Andrew McInnes
Head of Client Development, Strativity

Nancy Porte
Vice President Global Customer Experience, Verint

Amy Burford
General Manager, Self-Service, Verint

Kerri Stewart
Chief Customer Officer, JEA

Eugene Gussman
Director Digital Innovation & Insights Lead, Pfizer

Anita Swamy
Vice President of Retail, Customer Experience, Manulife

Dan Martin
Senior Vice President of Sales & Customer Operations, CHEP

Matthew Diamanti
Vice President Product Innovation & Design, McGraw-Hill Education

Dave Evans
Vice President Social Strategy, Lithium Inc

Camille Nicita
President & CEO, Gongos Inc.

Jonathan Chalker
Vice President Client Experience, Jackson Hewitt

Wendy Gutierrez
Senior Director, Enterprise CX Strategy, Equifax

Jennifer Passini
Senior Strategic CX Consultant, MaritzCX

Susanne Hodges
Vice President Customer Experience & Innovation, Locum Tenens

Sarah Tarraf
Director, Customer Experience & Analytics, Gongos Inc

Robert Moore
Vice President Digital Customer Experience, Masonite International

Geeta Wilson
Vice President - Consumer Experience Enterprise Transformation, Humana

Holly Hacker
Director, Direct Sales & Customer Experience, Vita-Mix Corporation

Zack Hamilton
Director, Customer Centric Initiatives & Experience, Aaron's

Jim Pendergast
Senior Vice President AARP Experience, AARP

Phil Wright
Director, World-Wide Customer Experience, Lenovo

Ruth Crowley
Vice President Customer Experience Design, Lowe's

Jennifer Wright
Branch Chief, Business Analytics, National Geospatial-Intelligence Agency

Kerla Wolf
Vice President - Global Merchant Experience, American Express

Tanya Hudson
Chief Customer Officer, Washington Gas & Electric

Josue Berlanga
Senior Director, Customer Service & Experience, Walmart eCommerce Mexico & Latin America

Anahita Reilly
Chief Customer Officer, GSA

Mindy King
Director of Customer Experience, Thyssenkrupp Elevator

Tim Barcz
Vice President eCommerce & Digital Marketing, Nexus Brands

Marc Riesenberg
Head of Marketing, Coding with Kids

Dave Nelson
Chief Customer Officer, Armstrong Relocation & Companies

Diego Cosio
Chief Executive Officer, Maskota

Razia Richter
Former Chief Customer Officer, Petco

Josh Ives
Vice President Customer Experience, Samsung Electronics

Diane Magers
Chief Executive Officer, CXPA

Grace Cowan
Senior Vice President Customer Service & Experience, Clean Harbors

Jeff VanDeVelde
Former Senior Vice President Customer Experience, SunTrust Bank

Karyn Furstman
Former Vice President Customer Experience, Safeco Insurance

Amanda Flashner
Senior Vice President Customer Experience, LendingPoint

Tony Drummond
Vice President Client Experience, Cox Automotive

2018 Sponsors & Media Partners

LEAD SPONSORS:
• Strativity
• Sitel
• Gongos, Inc.
• Convergys Analytics
• Conversocial
• Lithium Technologies
• MaritzCX
• Verint

ASSOCIATE SUPPORTERS:
• The Customer Experience Professionals Association

SUPPORTING MEDIA PARTNERS:
• Social Media Portal (SMP)
• CrowdReviews.com
• CRMXchange
• Corinium Digital
• CMSWire.com
• Enterprise Management 360
• Top SEOs
• DestinationCRM.com
• Enterprise Management 360