Claims Experience 2017 | 16 May 2017 | Sydney, NSW, Australia
Venue
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| Event Date |
Tue May 16 HKT - Wed May 17 HKT (over 7 years ago)
In your timezone (EST): Tue May 16 12:00am - Wed May 17 12:00am |
| Location | Sydney, NSW, Australia |
| Region | APAC |
Details
The claims process remains a critical moment of truth in theinsurance value chain.
In the ambition to cut costs, become stronger and leaner,organisations have worked with existing resources to keep expenses in check.
But now, above all else, the focus is hinged on theexperience of the customer, with insurers starting to invest heavily andrealise significant business growth through;
Collecting and analysing customer data to driveinternal strategies and improve CX
Reengineering process and leveraging technologyto become more efficient and customer centric
Embedding change and developing a customerfocused culture
Speakers
Agnieszka Hatton
Head of Customer Experience
Vodaphone
Simon Grant
Head of Claims
Cover-More Group
Amelia Butler
National Manager, Member Service
REST Industry Super
Kathryn Wood
Head of Short Tail Claims
QBE
Rob Frank
Principal Claims Advisor
Gen Re
Keristi Price
Manager, Insurance Products
Sunsuper
Lokesh Thondavada
Senior Claims Advisor – Broking Services
Willis Towers Watson
Sofia Mavratzas
Executive Manager
Suncorp
Stevhan Davidson
Head of Customer Relationships
Sunsuper
Liz Raw
Customer Experience Consultant
WorkCover Queensland (TBC)
Rocky Scopelliti
Global Industry Executive - Banking, Finance & Insurance
Telstra
Paul Bennell
Claims Improvement Manager
AIA