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Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Tue Jul 13 EDT - Thu Jul 15 EDT (over 1 year ago)
Location Virtual
Region Americas

The COVID-19 pandemic has challenged leaders in many ways and has accelerated existing customer trends such as a shift towards fully embracing the online world. As companies across the insurance industry race to digitize, how do claims professionals become change agents and lead their organizations through digital transformation?

It’s no secret that the insurance industry has been lagging behind other industries in the pace of digital adoption, so what lessons can be learned from other industries such as e-commerce? How can claims professionals innovate with technology to deliver big wins around return on investment to satisfy both consumers and stakeholders? With the recession triggered by the pandemic, decreasing profits and increasing claims costs, the role of claims professionals in making a positive business impact has been never more important.

Claims Innovation USA will bring together 1,000+ insurers, brokers, managing general agents, insurtech and industry experts to debate the hottest topics claims professionals are facing right now. The agenda has been built around the current industry challenges and includes more than 30 diverse sessions in engaging formats such as in-depth case studies, fireside chats and lively panel debates.

Leapfrog The Competition And Delight Customers By Exceeding Claims Expectations

We talk to the C-suite all year round, and our agendas are guaranteed to reflect the critical issues affecting your role, company and market today
• Deliver excellent customer experience in claims: Discover changing customer behaviours and other drivers of claims digital transformation and learn how to adapt processes and technology to win over the connected customer.
• Discover the cutting-edge technologies which will reshape the future of claims: Find out which latest innovation can help to reduce the number of claims, increase customer satisfaction, and streamline processes to give the claims department a competitive edge.
• Add intelligence to your claims management process: With a special focus on robotic process automation, artificial intelligence (AI), data analytics, litigation and real-time payments.
• Improve operational efficiency for high-impact business outcomes: Understand emerging risks within the insurance industry, such as social inflation, and learn how to better respond to it and collaborate with other business functions.
• Learn from incumbents and insurtechs: Get top tips to creating the best-in-class roadmap—people, process, technology.


2021 Speakers

Don Jones
Head of Claims, Mass Mutual US Insurance Operations

Lori Pon
Director, Claim Strategy & Innovation, AAA - The Auto Club Group

Shawn Crawley
SVP Claims, Sompo International

Shane Sumrall
Attorney, SVP, McGriff

Clay Rising
VP Claims, Kin Insurance

Marty Ellingsworth
Senior Analyst, Celent

Melissa Hill
Enterprise Claims Data & Analytics Leader, American Family Insurance

Joel Farvault
Head of Data Analytics and Data Innovation, AXA

Michael Phillips
Chief Claims Officer, Resilience Insurance

Paul Gilbody
Senior VP National Claims, Aviva

Cathy Ellwood
Founder, Ellwood Enterprises

Richard Murray
CEO, Liability Dynamics Consulting

Robin Roberson
Managing Director, North America, Claims Central

Curtis Johnson
VP Claims Operations, Texas Mutual Insurance Company

Seth Simon
Senior Director Of Insurance Operations for the Americas, Cover Genius

Chris Frankland
Event Chair, InsurTech 360

David Fineberg
Head of Claims, Generali UK

Laurie Pierman
Vice President, Claim Operations, Amerisure Mutual Insurance Company

David Vanalek
Claims Chief Operating Officer, Markel

Karen Furtado
Partner, SMA Strategy Meets Action

Lance Ondrej
Chief Claims Officer, Germania Insurance

Simon Johnson
SVP - Asia Head of Claims Advisory and Operations, Marsh Asia

Patrick Nails
EVP & Chief Claims Officer, Arch Insurance

Paul Stachura
Chief Claims and Risk Engineering Officer, State Auto Insurance Companies

Ian Thompson
Group Chief Claims Officer, Zurich

Shannon Harjer - MA, CPCU, AIC, ARM
Executive Vice President, Producers National Corporation

Bill Chval
VP Enterprise Sales, Metromile

Sabapathy (Pat) Ranganathan
Divisional Assistant Vice President (P&C IT), Great American Insurance

Yousuf Amin
EVP Consumer Lines, Abu Dhabi National Insurance Company

John Crow
VP Claims, The Cincinnati Insurance Companies

Ronald Morrison
Sr VP Claims- Alt Markets, Great American Insurance

Kelly Yates
VP Claims, Topa Insurance Company

Squire Aschinger
Product Group Lead, Root Insurance

Natalie Graham
Head of Claims, Mosaic

Jan Shore
Casualty Claims Technical Team Consultant, Nationwide

Steven Gregory
VP Claims, Tower Hill Insurance Group

Kyung Bae
Head of Solutions, Airkit

Andrew Johnson
Insurtech, Willis Re

Joe Niemczyk
Senior Counsel/Manager, Cyber Claims, Markel

Dan Keenan
Hi Marley

Erik McDowell
AVP, Auto MD & Recovery Claims Leader, Grange Insurance

Christine Pfeiffer
VP Operations, Next Insurance

Adam Fisher
Chief Data Officer, Sedgwick

Ian Macartney
Senior Vice President, Head of Group Innovation and Digital, Argo Group

Michael Saltzman
Co-Founder, COO, Evolution IQ

Lindsay Boyd
Complex Claims Specialist - Cyber, Hiscox

Nirmal Paul
Vice President – Fraud Prevention Unit & Claims Investigation, Bajaj Allianz Life Insurance

Keith Tagliaferri
Cyber Claims Strategy Lead, The Hartford

Supriya Goswami
VP of Product Marketing, Whatfix Inc.

Sponsors & Partners

2021 Sponsors

• One Inc
• Hyperscience
• Evolution IQ
• Ushur
• Whatfix Inc.
• Friss

• Airkit

• Digital Scouting
• Actuarial Post
• Global Risk Community
• Financial IT
• Insurtech News