Collections & Vulnerability Summit 2019 | Credit Strategy | 16 October 2019 | The Midland, 16 Peter St, Manchester M60 2DS, UK
Venue
The Midland
The Midland, 16 Peter St, Manchester M60 2DS, UK
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| Event Date |
Wed Oct 16 BST (about 5 years ago)
In your timezone (EST): Wed Oct 16 3:15am - Wed Oct 16 12:10pm |
| Location |
The Midland
16 Peter St, Manchester M60 2DS, UK |
| Region | EMEA |
Details
With a collective heritage of over 28 years and a joint supplier market, giving more value to our sponsors, the Collections & Vulnerability Summit brings together Collections and Customer Service professionals from Utilities, Telecoms and Financial Services.
Taking place in Manchester on 16 October the Collections & Vulnerability Summit will explore best practice, guidelines and the role of technology giving you practical, applicable insight to establish improved collections and vulnerable customer strategies for your business.
Speakers
2019 Speakers
Penelope Clarke
Head of Credit Risk Compliance and Conduct Risk, Vodafone
Michelle Atkinson
Head of income domestic retail, United Utilities
Ben Erwin
Director - Barclays Financial Assistance, Barclays
Barry Forster
Head of Collections Customer Services Home & Business, nPower
Nick Winterbottom
Head of Customer Support, CYBG
Dennis Berg
Senior Manager Vulnerability and Consumer Policy, OFGEM
David Poole
Chief Risk Officer, Brighthouse
Gareth McNab
Money Advice Liason Manager & Open Banking for Good Engagement LeadNationwide Building Society
Rebecca Dibb-Simkin
Marketing Director, Octopus Energy
Steven Coppard
Deputy Director for Cross-Government Debt Policy and Strategy, Cabinet Office
Ian Parry
Director of Operations (Interim), Orbit Energy
Steve Banks
Head of Home & Business Credit Riskn, nPower
Alex Russell-Rutherford
Customer Experience Manager, Wessex Water
Katy Barnes
Head of Risk, Sky
Mark Chapman
Head of Collections Complaints and Social Media, OVO Energy
Mark Gutteridge
Managing Director, Flipper
Gary McCready
Director Commercial Planning, Dixons Carphone
Malachy McVeigh
Head of credit and collections, Power NI
John Preston
Head of Billing, Collections and Revenue Assurance, Tesco Mobile
Ben Jones
Co-Founder & CEO, Lite Energy
Stuart Sykes
Operations Director, Castle Trust
Steve Crabb
Director, Corporate Citizenship and Consumer Vulnerability, Centrica
Chris Fitch
Vulnerability Lead, Money Advice Trust
Andrew Smith
Director of Marketing & External Affairs, Debt Resolution Forum
Peter Wallwork
CEO, Credit Services Association
Sponsors & Partners
2019 Sponsors
• Vulnerability Registration Services
• QUALCO
• Auriga
• Conexus
• Equiniti