The Midland
The Midland, 16 Peter St, Manchester M60 2DS, UK

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Event Date Wed Nov 24 GMT (7 months ago)
In your timezone (EDT): Wed Nov 24 3:00am - Wed Nov 24 12:00pm
Location The Midland
16 Peter St, Manchester M60 2DS, UK
Region EMEA

The Covid-19 pandemic has put under the spotlight the industry’s capability to support a nation propelled into vulnerability. In these conditions, the ability of the credit and financial services profession to adapt at speed, while protecting customers and brand reputation, continues to be critical.

With a collective heritage of more than 30 years, the Collections & Vulnerability Summit will host once again the Collections, Debt Sale & Purchase Conference and Utilities & Telecoms Conference, sponsored by Just.


2021 Speakers

Victoria Oliver
Director of Client Development, Just Digital Market Place

Laura Tough
Head of Member Vulnerability, Access and Inclusion, Nationwide

Nick Georgiades
Managing Director, Just

Mark Porter
Head of Collections, Motonovo Finance

Simon Bell
Head of Credit & Collections, Shell Energy UK

Martin Kirby
Head of Credit Risk and Collections, Business Stream

Nicola Bannister
Collections Effectiveness Director, Lloyds Banking Group

Terry Franklin
Executive Vice President, Qualco Technology

Michelle Atkinson
Head of Income, United Utilities Water

Denise Crossley
Chief Executive Officer, Lantern

Natalie Ledward
Head of Vulnerable Customers, Monzo

Gary Grey
Head of Collections, Former Ovo, E.on, British Gas

Kevin Still
Director, Demsa

John Storrie
Operations & Strategy Director, Arvato Financial Solutions

Mark Wilkinson
Head of Income, Northumbrian Water

Bruce Curry
Vice President, Collections and Recovery, Emeafico

John Preston
Head of Finance Operations, Tesco Mobile

Shannon Faulkner
Business & Success Coach, Thebludoor

Sonya Schofield
Head of Vulnerable Consumer Strategy, Gain Credit

Ian Parryian Parry
Chairperson, Hope Energy

Russell Hamblin-Boone
CEO, Civea

Andrew White
Senior Policy Manager, Ccwater

Amber-Ainsley Pritchard
Group Editor, Shard Financial Media

Carlos Osorio
Managing Director, Arum

Thomas Parker
Senior Journalist, Shard Financial Media

Frank Horvath
Managing Director, Link Financial Outsourcing Limited

Natalie Tate
Director of Operations, Just.

Amon Ghaiumy
Co-Founder & CEO, Ophelos

Sponsors & Partners

2021 Sponsors and Partners

• Lantern

• Just

• Arvato
• Ophelos
• Qualco
• Sofra Steria

• Alphera Financial Services

• StepChange