Commercial Excellence and Customer Satisfaction in Financial Services - 2018 | Financial Services Forum | 19 April 2018 | SapientRazorfish, Eden House, 8 Spital Square, London, E1 6DU, UK
Venue
SapientRazorfish, Eden House
SapientRazorfish, Eden House, 8 Spital Square, London, E1 6DU, UK
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| Event Date |
Thu Apr 19 BST (over 6 years ago)
In your timezone (EST): Thu Apr 19 12:00am - Thu Apr 19 12:00am |
| Location |
SapientRazorfish, Eden House
8 Spital Square, London, E1 6DU, UK |
| Region | EMEA |
Details
In an era where banks will have to compete to retain front-facing customer relationships, innovative strategies for enhancing customer loyalty and reducing churn must be employed.
Joining this half-day event you will have the opportunity to:
• Understand how different facets of financial services (retail banking, corporate banking, private & wealth management, fintech) can maximise their revenues given increasing competition due to the launch of PSD II / Open Banking and other regulatory changes
• Evaluate using established behavioral practices to strengthen customer loyalty through gamification
• Get a global perspective on the interaction of fintechs and banks in a rapidly evolving regulatory landscape
• Learn how wealth managers and private bankers can minimise customer attrition through data analytics
Speakers
2018 Speakers
Gianluca Corradi
Director, Simon-Kucher & Partners
Jens Baumgarten
Senior Partner, Frankfurt and New York, Simon-Kucher & Partners
Maximilian Biesenbach
Partner, Bonn, Simon-Kucher & Partners
Wei Ke
Managing Partner Canada, Simon-Kucher & Partners
Sahana Hussain
Head of Open Banking, HSBC
Todd Latham
CMO & Head of Product, Currencycloud