Compliance Management System 2023 | Financial Education & Development Inc. | 6 June 2023 | Webinar

This webinar will explore the regulatory agencies’ CMS expectations and best practices. Going beyond written policies, it will look at the interplay between those policies, your internal and external compliance training needs, CMS documentation, and program monitoring. It will also address handling and tracking consumer complaints and how they can be used to identify CMS shortcomings. An FDIC enforcement action will be used to examine the steps one institution had to take to correct significant deficiencies in its consumer compliance areas. Learn the key components your CMS should address, including board and management oversight, compliance program, service provider oversight, and identification and correction of violations.

After this event you’ll be able to:
• Understand what regulators are looking for in a compliance management system (CMS)
• Use examination checklists as a policy/procedure guideline
• Define what constitutes an unfair, deceptive, or abusive act or practice
• Explain how an effective CMS benefits your organization
• Distinguish between regulatory violations, examiner recommendations, and regulator guidance

Who should attend:
• This informative session will benefit compliance personnel (whether dedicated specifically to compliance or charged with compliance within a specific department), auditors, and audit committee members.

Take-away toolkit:
• Model compliance policy
• CMS program outline
• Spreadsheet for tracking consumer complaints
• Consumer complaint resolution process model
• Employee training log
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits

2023 Speakers

Mary-Lou Heighes
President, Founder, Compliance Plus, Inc.