Connected Claims USA 2022 | Reuters Events | 2 November 2022 | McCormick Place, 2301 S King Dr, Chicago, IL 60616, USA

Deploy cutting edge technology, pick the right partners, and embed the customer at the heart of everything you do. Accomplishing this will pay dividends in the reputation and retention objectives that determine claims success.

Join 600+ leaders at Reuters Events: Connected Claims USA 2022 and get all the key information you need to adjust to changing customer expectations, capitalize on digital insurance opportunities, and create the competitive edge to be a winning claims organization.

Reputation and retention – true markers of claims excellence

Customers are asking for a quick, simple process, handled with empathy and efficiency. The tools to provide this exist already, but now it’s about implementation and delivery.

2022 Speakers

Keith Daly
Zurich North America, Chief Claims Officer

Steve Donnelly
Amerisure, Chief Claims Officer

Mike Fiato
Liberty Mutual, EVP Chief Claims Officer

Sean Harper
Kin Insurance, CEO & Co Founder

Shannon Terry
Nationwide, SVP Chief Advanced Analytics Officer

Michelle Klein
Berkley Professional liability, SVP Chief Claims Officer

Cissy Williams
Protective Life, EVP Chief Operations Officer

Cat Reese
SageSure, Chief Claims Officer

Quin Netzel
Westfield, SVP Specialty Claims

Althea Garvey
LifeCare Assurance, VP Chief Claims Officer

Patrick Nails
Arch Insurance, EVP Chief Claims Officer

Jamie Reynoso
Clover Health, Chief Operating Officer

Neil Harrison
Aon, Global Chief Claims Officer

John Wallace
Vouch Insurance, Chief Insurance Officer

Carey Bond
Lloyds, Head of Claims US

Scott Hauptman
Grange Insurance, SVP Chief Claims Officer

Dimitrius King
Pie, Chief Claims Officer

Ken Williams
Munich Re America, Chief Claims Officer US P&C Operations

Brooke Bass
Liberty Mutual, SVP and Manager, Property Claims for Global Retail Markets US

Lance Ondrej
Germania, EVP Chief Claims Officer

Melissa Hill
Kemper, SVP Head of Specialty Auto Claims

Aaron Wheaton
Clearcover, SVP Head of Claims

Caryn Silverman
Sompo International, SVP Claims Counsel

David Vanalek
Richmond National, SVP Chief Legal and Compliance Officer

Pauline Rossbauer
Prudential, VP Head of Service Operations

Sean Serafin
USAA, VP Property Claims Operations

Laurie Pierman
Amerisure, VP Claim Operations

Greg Hamlin
Berkley Industrial, SVP of Resolution (Claims)

Troy Galley
Coterie, VP Claims

Harry Storck
Protective Insurance, VP Safety Services

Andrew Connell
Grange Insurance, Director, Claims Property & Technical Operations

Ryan Cleary
Beazely, Claims team Leader, Global Small Business

Gwen Olson
American Family, AVP Enterprise Claims Strategy

Brent Hammer
Grange Insurance, AVP Enterprise Innovation

Jon Thornton
Westfield Insurance, VP Claims Strategy and Transformation

Andrew Leeds
Plymouth Rock Home Assurance, VP Claims

Kimberly Vaughn
Amerisure, VP Claims Experience & Customer Analytics

Eric Marler
Counterpart, Head of Claims

Andrew Lipton
AmTrust, VP Cyber Claims

William Lombardi
Northwestern Mutual, VP Service and Operations

Keith Bergin
Tokio Marine HCC, Vice President, Cyber Liability Claims

Eric Ross
Beazely, Head of Small Business Claims, Treaty and Claims Solutions

Elizabeth Mays
Protective Life, VP Operations

Ken Bunn
Builders Mutual Insurance Company, VP Claims

Michael Sirn
Beam Benefits, Vice President of Claims

Brad Metzger
American Family, Strategy Director

Samridhi Jain
Zurich North America, Head of Claims Strategy & Innovation

Brian Thomas
Coterie, Director of Claims Experience

Theresa Young
CSAA, Claims Homeowners Operations Process Manager

Andrea Bessling
Allstate, Insurance Claims Executive

Chip Bunker
Guardian Life, Head of Product & Claim Technology

Samantha Santiago
Farmers Insurance, Head of Claims Strategy & Automation

Charlie Wendland
Branch Insurance, Head of Claims

Corrie Hurm
Embroker Insurance Services, Head of Claims

Don Jones
MassMutual, Head of Claims

Melisa Thompson
Markel, Senior Director, Complex Claims

Peggy Klingel
Allstate, Director Corporate Development, Start-up Strategy & Innovation

Lori Pon
AAA, Director Claim Innovation & Strategy

Josh Linson
Liberty Mutual, Director, Claims Vendor Strategy GRM Vendor Strategy & Operation

Zack Gordon
CSAA Insurance Group, Senior Director of National Homeowner Claims

Neelam Paharia
Allstate, Director of Business Intelligence

Nyra Jordan
American Family, Community and Social Impact Director

Bryan Falchuk
Insurance Evolution Partners, Managing Partner

Rebekah Ratliff
JAMS, Mediator and Arbitrator

Chris Frankland
InsurTech360.com, Founder and Director

Ema Roloff
Leading Change, Founder and Host of Leading Change

David Gritz
Insurtech NY, Co-Founder

Margaret Resce Milkint
Diversified Search Group, Global Insurance Practice Leader

Matteo Carbone
IoT Insurance Observatory, Founder and Director

Mike Abate
Jacobson, Managing Director

Michael Fiedel
Insurtech Ohio, Managing Director & Community Leader

Andrew Daniels
Insurtech OhioFounder & Managing Director

Bob Dreisewerd
Baron Weather, President and CEO

Cornelius Young
Cambridge Mobile Telematics, VP Claims

Tanner Sheehan
LexisNexis Risk Solutions, VP and general manager U.S. claims

Manan Sager
Genesys, Global Head of Insurance

Natalie Kaschalk
Copart Inc., VP of Insurance Services

Rema Matevosyan
Near Space Labs, CEO and Co-founder

Andy Cohen
Snapsheet, President & COO

Joel Gendelman
N2uitive, Chief Executive Officer

Marlene Dailey
RSM US LLP, Director, National Claims Practice Lead

Kevin Ostrander
One Inc, Chief Revenue Officer

Shivani Govil
CCC, Senior Vice President and Chief Product Officer

Elizabeth Del Ferro
Nearmap, VP and General Manage

Nicole Nevulis
Verint, Director Global Business Strategy

Robert Anderson
Endava, Principal Industry Consultant

Meredith Barnes-Cook
Ushur, Vice President, Industry Groups

Ruth Fisk
Smart Communications, VP of Strategy, Insurance

Shelagh Conley
Luxoft, Director, Strategy and Innovation Design

Jim Sorrells
Shift Technology, Subject Matter Expert - Claims

Ryan Lockwood
Connected Analytics Services, Senior Manager, Data Platform

Yuibi Fujimoto
Connected Analytic Services, Senior Data Scientist

Joe Armeni
CCC Intelligent Solutions, Vice President, Telematics Business Development

Chirag Jindal
ServiceNow, Head of Insurance, Americas

David Palastro
Celonis, Customer Transformation Advisor, Ian McLeod

Carpe Data
Senior Director, Product Claims

Vinay Mummigatti
Skan.ai, EVP Strategy and Customer Transformation

Tony Levy
Skan.ai, Director of Product Marketing

Juhi Gupta
Whatfix, Digital Adoption Consultant

Jeff Schultz
Commerce Bank, Vice President, Division Manager

Kate Gingras, JD
OutSystems, Global Insurance Lead

Piet Middelkoop
Van Ameyde Group, CEO

Oded Barak
Five Sigma, Co-founder and CEO

Domenic Leraci
Simplicity Car Care, Co-Founder and President

2022 Sponsors and Partners

HEADLINE:
• Cambridge

DIAMOND:
• Carpedata
• Vpay
• LexisNexis

PLATINUM:
• Snapsheet

GOLD:
• Airkit
• Nearmap
• Shift
• Marley
• N2uitive
• Whatfix
• Duck cCreek
• RMS
• Servicenow
• Crawford
• Commerce Bank
• Connected Analytic

SILVER:
• Copart
• ushur
• One INC
• Verint
• Mendix
• Celonis
• Endava
• Solera

PARTNER:
• CoreLogic