Business Design Centre
Business Design Centre, 52 Upper St, The Angel, London N1 0QH, UK

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Event Date Mon Sep 21 BST (over 1 year ago)
In your timezone (EST): Mon Sep 21 4:00am - Mon Sep 21 12:55pm
Location Business Design Centre
52 Upper St, The Angel, London N1 0QH, UK
Region EMEA

Customer perceptions, interactions and expectations have been subject to incredible change over the last decade, and it’s just getting started. With technology now deeply woven into the fabrics of society, it is the responsibility of businesses to stay atop all the innovation surrounding their customers.

At Connected Customer Summit we’ve build at agenda alongside the change-makers who’ve disrupted their industries, and the organisations who’ve forged new paths in struggling sectors. Encompassing 3 stages – Experience. Voice. and Contact. join 500+ attendees from 400+ of the world’s biggest, most innovative brands – get your ticket and join the customer revolution.


2020 Speakers

Thomasina Miers
Co-Founder, Wahaca

Theunis Scheepers
General Manager, Alexa Skills and Voice Services UK, Amazon

Andrew McGuigan
Worldwide Customer Service Strategy Leader, Microsoft

Patrick Stal
Senior Director, Head of Marketing EMEA, Uber

Cristina Constandache
Chief Revenue Officer, Viber

Nicola Millard
Head of Customer Futures and Insights, BT

Wally Brill
Head of Conversation Design Advocacy and Education, Google

Fergus Murphy
Group Personal Banking Director, Virgin Money UK

Will Sorby
General Manager, UK, N26

Pete Evia-Rhodes
Director of Customer Value, The Times

Tomás Sallies
Global Customer Operations and Experience Manager, Spotify

Graham Johnson
Head of Omnichannel and Digital First, Three

Navin Rizwi
Head of Product, Condé Nast

Sean McMahon
Head of CRM and Customer Contact, Belron

Emilie Vanpoperinghe
Co-Founder, ODDBOX

Gayathri Sudhakaran
Director, Digital Product Innovation, LV=

Jason Maude
Chief Technology Advocate, Starling Bank

Jayne Lansdell
Associate Director Business Technology, BGL Group

Lee Shelton
Group Head of Digital Marketing, Curzon Cinemas

Emma Raynsford
Head of Customer Operations and Strategy, Cazoo

Scott Crompton
Product Owner, Futures Initiative, NatWest

Srini Janarthanam
AI Technology Analyst, NatWest

Kane Simms
Founder, VUX World

Christine Mayston
Former Group Partner Director, Nectar Loyalty

Matthew Clemenston
Product Manager, Shell

Hannes Ricklefs
Lead Architect - Technology, Strategy and Architecture, BBC

Patrick Byrden
Senior Director, Customer Solutions, TiVo

Depika Koria
Global Product Owner – Voice Assistants, HSBC

Luke Squires
Head of Customer Centre & Sales Engagement, Virgin Holidays

Ozlem Kucukyilmaz Williams
Product Designer, Voice and Conversational UI, Babylon Health

Ed Leon Klinger
Chief Executive Officer, Flock

Steve Keller
Sonic Strategy Director, Pandora

Sina Kahen

Louise Moghaddam
Head of Global Customer Services, Boden

Samyr Mezzour
Co-Founder and Chief Innovation Officer, House of Insurtech Switzerland

Patricia Sanchez Diaz
Customer Experience Lead, Senior Manager, Centrica

Neil Greathead
Chief Customer Officer, Smart Communications

Mark Evans
Managing Director, Marketing & Digital, Direct Line