Consumer Returns Webinar 2021 | Worldwide Business Research (WBR) | 22 September 2021 | Webinar Event

eCommerce is Booming (So is Returned Inventory)
In 2020, ecommerce grew by an estimated 44% and has no signs of slowing down. With that rise in ecommerce, comes a rise in returned inventory as more consumers buy sight unseen. And during the holiday season, returns can reach an all-time high. Last year, more than 2 out of 3 consumers reported returning a holiday gift. And Optoro estimated that holiday returns alone represented $115B in returned inventory last year- nearly 30% of annual returns volumes.

So how can retailers prevent this massive influx of returns from deflating holiday profit? Join us as we break down how retailers can leverage their returns experience to turn returners into returning customers, turn returns into profit and ensure their end-to-end returns strategy is a competitive differentiator this holiday season.

From Consumer Returns to Competitive Differentiator
After just one hour, walk away with key insights on:
• Generating loyal customers by configuring a seamless returns experience
• Converting an influx of returns to profits with an efficient process
• Making your end-to-end returns strategy a key differentiator for the holiday season
• How the supply chain and the customer experience are inextricably linked

2021 Speaker

Ken Lim
SVP of Client Development, Optoro

2021 Sponsor

• Optoro