Contact Center of 2030 2023 | CCW Digital | 22 October 2023 | Online
Venue
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| Event Date |
Mon Oct 23 UTC - Thu Oct 26 UTC (about 1 year ago)
In your timezone (EST): Sun Oct 22 8:00pm - Wed Oct 25 8:00pm |
| Location | Online |
| Region | All |
Details
Why Attend
With digital transformation came the smart contact center. Equipped with sophisticated technology that empowers agents to predict customer needs, recognize their intention and meet them with the care that they need, the smart contact center idealizes everything organizations are trying to achieve for better CX.
Although it may seem like a far fetched destination or a work in progress, the smart contact center is very much a reality. Leaders across industries have been working to update their contact center to reflect the needs of their agents and customers, implementing technology that surfaces key insight and heightens interactions.
This online event will uncover the leading tools and technologies companies are focusing on to build their smart contact center. CCW Digital invites attendees to reinvent their tech stacks and learn more about how the smart contact center is coming to fruition in 2023.
Speakers
2023 Speakers
Pranav Patil
Customer Analytics and Insights, Nextdoor
Brian Cantor
Principal Analyst & Director, CCW Digital
Aviad Stein
Global Head of Innovation, Broadridge
Brooke Lynch
Senior Analyst & Staff Writer, CCW Digital
Sponsors & Partners
2023 Sponsors
• Ujet.cx
• Talkdesk
• Glance
• Gryphon.ai