Contacting Delinquent Borrowers: Following the Spirit & Intent of the FDCPA 2024 | Community Bankers Webinar Network | 22 July 2024 | Webinar

Debt collection is a common subject of complaints received by the CFPB.

Take this opportunity to review the FDCPA and Regulation F to ensure your collection practices match the spirit and intent of the rules! This comprehensive, must-attend program will share great tools to help educate borrowers and recognize red flags for debt collection scams and loan fraud.

After this webinar you’ll be able to:
• Explain the purpose of the FDCPA under Regulation F
• Recognize inconvenient time and place prohibitions for borrower contact
• Properly compute the debt validation notice timing requirements
• Calculate call restrictions of not more than seven times within seven days
• Understand how to handle a borrower’s written dispute
• Identify the triggering events of the three-year record-retention period
• Avoid prohibited collection practices – harassment, unfair practices, and false statements

Who should attend?
This informative session is designed for anyone actively involved in debt collection activities, including those responsible for third-party debt collector oversight, or reviewing adherence to the FDCPA or Regulation F. Whether new to collections or a seasoned employee, this webinar will provide a comprehensive review of the requirements.

2024 Speaker

PRESENTER:

Molly Stull
Consultant, Brode Consulting Services