Customer Alpha 2024 - Europe | VC Innovations | 20 May 2024 | TBA, London, UK

This event is a cross industry community of professionals striving to create better outcomes for their customers. It’s a platform for learning and discussion on all things customer. From leveraging omnichannel marketing to using customer data to create personalized loyalty cards, we’re bringing customer experience leaders from eBay, Marks & Spencer, National Rail, Only Fans and more together under one roof to collaborate and explore the next frontier in customer experience innovation.

The customer reigns supreme and strategies to win their hearts, minds and share of wallet have never been more important. Understand how customer behaviour is evolving and informing the strategies, products and processes that will attract, retain, and better serve the current and next generation of customers

2024 Speakers

Abdul Khaled
Head of Digital | Customer Experience & Digital Products, E.ON Energy

Abraham Martin
CMO, Black Sheep Coffee

Carl McCartney
Customer Experience Director, Les Mills UK

Alina Bouisseau
Head of Strategy & Performance, Tradeshift

Louisa Evans
Head of Loyalty and Retention, Hornby Hobbies Ltd

James Allan
CEO & Founder, Zing

Vicky Wang
Financial Partnerships, Xero

Jonathan Tseelon
Founder & CEO, Jonts & Co.

Alvina Lachman-Miller
Product Owner, Rail Availability & Reservation Service, The Rail Delivery Group

Pedro Batista
CEO, UK & VP Payments and Operations, Payhawk

Tam Holmes
Chief Commercial Officer, The Bank of London

Laura Alda
EMEA Strategic Partner Manager - Payments Partnerships, Meta

Jeff Parker
CEO, Paymentology

Barry Parker
Chief Information Officer, Santander UK

Stephane Dehaies
CEO, Spendesk

Gonzalo Rodriguez
Head of Group B2B2C Partnerships, Generali

Sachin Torne
SVP - Global Payments Transformation, Citi

Adam Gagen
Global Head of Government Affairs, Revolut

Chris Higham
Head of Payments & Cards, Secure Trust Bank

Tina Murgulia
Risk Manager (European Team Lead), Faire

Victoria Smart
Senior Marketing & Production Manager, VC Innovations

Simon Torrance
CEO, Embedded Finance & Insurance Strategies

Sagi Avitan
Co-founder & CEO, Paylow

Erwin Bakker
Head of Strategy & Transformation - Global Financial Services, Jaguar Land Rover

John Pyall
Head of Underwriting & Products, Great Lakes Insurance

Andrew MacDowall
Founding Director, Toros Advisory

Paul Staples
Group Head of Embedded Banking, ClearBank

Nicole Anderson
Venture Partner, 1835i

John S
Chief Revenue Officer, Rockspoon

Tom Voaden
Head of Partnerships & Channel Sales, BR-DGE

Briony Krikorian-Slade
Principal Payments, Innovation & Resilience, UK Finance

Niall Haughey
Founder, Graze

Jinesh Vohra
Chief Executive Officer, SpriveApp

Karine Martinez
Head of Sales, Edenred Payment Solutions

Chen Zhang
Product Consultant, Swiipr

Nick Holt
Senior Director, Marqeta

Javier Gorena
Chief Financial Officer, Rentals United

Marcus Treacher
Executive Chairman, RTGS.global

Oonagh van den Berg
Managing Director and Founder, Virtual Risk Solutions

David Palmer
Chief Product Officer, Pairpoint and Blockchain Lead, Vodafone

Maria Khan
Director of Product & Digital, Tandem Bank

Jyoti Goyal
Head of Product, BT

Claire Maillet
PhD Researcher, Insider Fraud, University of Portsmouth

Sarah Wilkinson
Interim Senior E-commerce Director, Jimmy Choo

John Walker
Global Head of Customer Insights & Solutions, A.P. Moller - Maersk

Deniz Atabey Alkan
Senior Manager, Trust & Safety, Bumble

Jean-Paul Feidt
Lead, Payment and Fraud Management, Douglas

Ashish Ranjan
Head of Machine Learning & Artificial Intelligence, XYZ Reality

Daniel Belda
Chief Product & Marketing Officer, Fero

Ivan Prokofev
Payments & Fraud Reporting Lead, Bumble

Richard Talbot
Head of Cash & Self Service, NatWest Group

David Malley
Head of Scheme & Product Innovation Lead, NatWest

Rebecca Shao
Innovation & Fintech Manager, Jaguar Land Rover

Danielle Dodoo
Digital Consultant - Open Banking, The Co-operative Bank

Oli Cook
CEO, ekko

Blerina Essen
Finance & Operations Director, Norac Foods UK

Ross Sinclair
Founder & Chief Executive, EIP Limited

Abhishek Gambhir
Chief of Staff to CFO & Head of Strategy Office, Curve

Daniel Parekh-Hill
CEO, Flare

John Labadorf
Fintech Board and Independent Advisor, ex Google

Izabella Kaminska
Senior Finance Editor, Politico Europe

Ashley Isenberg
CEO/Partners, Fractional FinTech

Debbie Grant
SVP Global Fraud, Citi

Heather Xiao
Product and Operations Director, Open Banking

Mariano Diaz
Head of Payment Partnerships - EMEA, crypto.com

Tamara van den Ban
MD, Customer Propositions, Lloyds Banking Group

Konstantin Stoyanov
Global Head of Customer Engagement Services, Maersk

Phoebe Zhou
Head of Emerging Payments, Europe, HSBC

Josephine Roy
Global Head - Payments Regulatory Developments & Engagement, J.P. Morgan

Isabel Pitt
Product Leader & Strategist

Garrett Cassidy
Founder & MD, Abarta Consulting

Ross Jones
Global Head of Corporate Payments, Barclays

Zilvinas Bareisis
Head of Retail and Payments, Celent

Giscard Azizi
Head of Global Money – Transaction Banking, Wealth and Personal Banking, HSBC

Rupert Lee-Browne
Group CEO, Caxton

Janthana Kaenprakhamroy
Founder, Tapoly

Ishtiaq Ahmed
Global Lead - Product Innovation, Experiences & Sustainability, HSBC

Ilias Tsatalmpasidis
Growth Marketing Director, HyperJar

Faith Reynolds
Director, Devon Fields Consulting

William Lorenz
Founder and Strategic Advisor, Fintech

Caroline Keaney
Head of Finance, Uber Payments UK

Manish Kumar
Director - Merchant Acquiring Payment Products, Tide

Shaul David
Fintech Consultant, Allica Bank

Dastan Shukanayev
Fintech & Payment Strategist

Bailey Kursar
Independent, Financial Inclusion Commission

Fabricio Mercier
Portfolio Manager, WinYield

Hannah Jeffreys
Senior Product Owner, Digital Identity, Lloyds Banking Group

Azy Shojaeian
VP, Compliance & MLRO, Pockit

Sidra Khan
Manager, Risk & Trust Policy, Taskrabbit

Zwelli Burns
Senior Director, Compliance Technology, Paysafe

Masha Cilliers
Founder and Principal Consultant, Payment Options

Richard Bromley
Head of Fraud Risk, Monzo Bank

Robert Kotlarz
Co-Founder & President, OneID

Rodry Webb
Senior Manager of Product Management, The Walt Disney Company

Richard Maton
Director, Aperio Strategy

Ros Smith
Senior Technologist, Ofcom

Varija Raj
Senior Product Manager, LiveScore Group

Kieran Hines
Principal Analyst, Celent

Joss Tasker
Founder/CEO, Sync Savings

Anne-Lise Amiot
Lead Product Manager, Identity and Access Management

Jay Richards
Co-Founder, Imagen Insights

Janis Thomas
Managing Director, Look Fabulous Forever

Nick Owen
CTO, Oka

Nick Mothershaw
Chief Identity Strategist, Open Identity Exchange

Gareth Narinesingh
Identity Development Director, Open Identity Exchange

Bryn Robinson-Morgan
Independent Consultant, Moresburg

Julia McColl
Independent Embedded Finance Expert

Mark Burges Watson
CEO, kaldi

Nicki Helfet
Global Loyalty Lead, ex-Ralph Lauren

Panagiotis Tsoufis
Global Loyalty and Rewards Senior Digital Marketing Manager, Vodafone Group

Vinicius Salum
CX and Digital Strategist

Abol Froushan
Digital Identity Architecture Leader

Dennis Curry
Chief Architect, TalkTalk

Paul Wilkinson
Product Director, Deliveroo

Jason Merron
CPO, O2

Katie Sunley
Policy Advisor, Digital Identity, Department for Science, Innovation & Technology

Rebecca Brindley
Experience Manager, Digital Channels, NatWest

Cicely Dudley
Senior Manager, Payments Industry & Development, Lloyds Banking Group

Joanne Dewar
Project Nemo Lead, Project Nemo

Harsh Prasad
Senior Quant Researcher - AI & Model Risk, LSEG

Tom Matsuda
Fintech Reporter, Sifted

Kate Bohn
CIO/CDO & Fractional Executive, Macquarie Group

Bashir Khairym
Head - Payment Services, Amicorp

Jessica Figueras
CEO / Vice Chair of Trustees, Pionen / the UK Cyber Security Council

Phil Coole
MLRO and Head of Compliance, OakNorth Bank

Chantelle Lamb
Director Fraud and Financial Crime Systems, OakNorth Bank

Mat Megens
Founder and Chief Consumer Architect, Hyperjar

Ty Zamkov
Global Head of Product, App Experience - Prime Video, Amazon

Eve Whittaker
Solutions Consultants, Financial Services, SymphonyAI

Sophie Hornbach
Director, Global Strategic Initiatives, UNiDAYS

Zdravko Mladenov
Former Group CDIO, Post Office

Menno Odijk
CTO, Mendix

Toby Kernon
CEO & Founder, Wagonex

Matt Berzinski
Senior Director, Product Management, Ping Identity

Dr Sian Lewin
Regulatory and Compliance Expert/Consultant, The Reg Doctor

Abhi Sharma
Industry Advisor - Banking, Microsoft

Nivedita Rath
Payments Tech Leader, Xplor Technologies

2024 Sponsors and Partners

FIVE STAR:
• Okta

FOUR STAR:
• Clear.Bank
• MX Mendix
• One ID
• Payment Solutions

THREE STAR:
• Marqeta
• Bridge
• Keyless
• Cin
• Ping Identity
• Symphony Al
• Paymentology
• Finxone
• The Bank of London

INDUSTRY PARTNERS:
• Fintech Finance News
• Fintech Futures
• Embedded Finance Review
• The Paypers
• ΙOD
• Fintech Weekly
• Digital Pound Foundation
• Payments Industry Intelligence Payments Cards & Mobile Crypto News Z
• Coin Pedia. Fintech News