TBA, London, UK

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Location TBA
London, UK
Region EMEA

Practical case studies of how insurers are prioritising customer centricity in claims through streamlining of the claims lifecycle, leveraging data and use of RPA and AI technologies.

Why You Should Attend?

Customer Centricity in Claims Management
In recent years, the insurance industry has experienced a paradigm shift, moving away from product centricity to customer centricity. In turn, claims management has taken much more of a front seat in the insurance industry, as ultimately claims management and processing is one of the biggest contributing factors for customer satisfaction. Furthermore, innovative technological advancements in the insurance industry, such as RPA and AI are particularly applicable to claims thus bringing it into the spotlight even more. In order to harvest the new technologies, the head of claims must understand how to move the claims function forward in line with the technological advancements and focus on streamlining their processes while keeping the needs of the customers in the spotlight.

This marcus evans event will focus on the strategies insurers are using in order to improve customer satisfaction through their claims management process, from optimising operational efficiency to leveraging RPA and AI, from working with their IT systems to increasing communication across the business.

Key Topics:
• Maximise customer satisfaction by improving visibility, traceability and speed throughout claim lifecycle
• Leverage advancements in RPA and AI to improve your claims management process and cut costs
• Ensure you properly utilise data in order to increase efficiency in overall claims business
• Optimise your claims process by ensuring it is supported by IT infrastructure and increased communication between teams


2019 Speakers

Funeka Ngwenu
Head of Claims, Discovery

Elisabeth Kvarns
Nordic Head of Claims, Aon

Milena Djordjevic
Head of Group Claims, Uniqa

Simon Gallimore
VP Casualty Claims and Motor, AIG

Martin Haschka
Chief Claims Officer, Euroins

Andrew Reid
Head of Claims, Home & Legacy

Sponsors & Partners

2019 Partner

• SmartMoneyMatch