Customer Contact West 2023 | Frost & Sullivan | 22 October 2023 | Hyatt Regency Huntington Beach Resort And Spa, 21500 Pacific Coast Hwy, Huntington Beach, CA 92648, USA

The event is an interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly a event experience like no other.

Why you should attend:
• You need to make sense of constant change
• Your agents can make a difference
• The technology landscape is moving with hyper speed
• You still need to figure out your digital strategy
• You still must be “all that”
• Inspire your peers, colleagues, and your intellectual curiosity

2023 Speakers

ADVISORY BOARDS:

Kelly Carney
Vice President, Customer Transformation & Customer Service, National Grid

Rini Fredette
Senior Vice President, Contact Center Services & Solutions, PSCU

Rob Gofourth
Staff Vice President, Business Process Services, Centene Corporation

Vivian Philips Husband, PhD
Vice President of Customer Experience, Blue Shield of California

Ian McLean
Associate Vice President and Head of Enterprise Health and Support, Save the Children U.S.

Jason Mercer-Pottinger
RTS Operations Director US Region, Baxter Healthcare

Mari Urrea
Director of Customer Service, Clark Pest Control

Shawn Satterfield
Director, Customer Service Operations, Sun Basket

Alpa Shah
Global Vice President CX Practice, Frost & Sullivan

2023 Sponsors

• Acquire BPO
• Alta Resources
• Amplifai
• Asapp
• Coveo
• Cresta
• Datamark
• Genesys
• HGS
• IA Solutions
• Interactions
• Intradiem
• Livevox
• Outsource Consultants
• Pentafon
• Polyai
• Procedureflow
• Replicant
• Ringcentral
• Startek
• Support Services Group
• Thrio
• Upland Software
• Xsell
• Zenarate